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Thread: Sugar - no user name or password

  1. #1
    mhulbrock is offline Member
    Join Date
    Oct 2009
    Posts
    5

    Default Sugar - no user name or password

    Hello everyone, hopefully you can help me with this problem. I have a client who has been using sugar for some time. It is version 5.0.0
    He has always autosaved his username and password in the browser. Now he has a new computer as his old one has died. How can I help him login?
    Is there a way to reset the user name and password. He has no clue what it is.
    We have tired alot of combos, nothing is valid
    thank you
    -Mark

  2. #2
    sugarcane is offline Sugar Community Member
    Join Date
    Apr 2005
    Location
    Chicago, IL
    Posts
    1,207

    Default Re: Sugar - no user name or password

    you can go into the database and run the following query:

    UPDATE Users
    SET user_hash = MD5('newpassword')
    WHERE user_name = 'admin';

    enter the desired password in the newpassword above and make sure you have the correct username in the WHERE statement
    Intelestream has a great deal of experience hosting and customizing the SugarCRM application. Our company is made up by former employees of SugarCRM, and together we have over 50 years of experience working with the application. To learn more about us, please visit our website at www.intelestream.net or contact us directly at 800-391-4055 or by email at info@intelestream.net

  3. #3
    mhulbrock is offline Member
    Join Date
    Oct 2009
    Posts
    5

    Default Re: Sugar - no user name or password

    Thank you! Worked.

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