Sugar Portal - Notifying Submitter When New Note Posted to Case

[rustyw007]

Env: Sugar Enterprise 5.0.0b w/ Portal on Linux (CentOS 5.x)

we have set up the sugar portal for use by our customers to submit cases to us. when we update these cases, we need some way to notify the customer that their case has been updated.

i assumed this would be built in to the portal functionality - its not.

suggestions?

(p.s. if the suggestion is "Use Workflow" please elaborate. I've already tried several, but cant seem to find the magic... )

[cbeatson]

I just asked a very similar question: http://www.sugarcrm.com/forums/showt...light=workflow . I'll let you know if there is a useful response.

[rustyw007]

Your post more succinctly states the problem and desired outcome which I’m restating here in the hopes one of these threads will get a reply…

How do you write a workflow that will trigger an email alert if a note is attached to a case?

[randyc]

I'm hoping that someone will have answer for this for me too...


bump

[zenoss]

Randy,

I did finally get this to work - it still amazes me that such basic support portal functionality like letting the case owner and submitter know when there has been an update needs to be "programmed". Maybe a future version will fix this.

I'll post my solution here shortly - need to dig it up - it involved both workflow and some custom coding.

--Rusty

[angeloio]

zenoss I really need your solution...

I am facing a similar problem where notifications (upon case assignment work) locally but NOT when a portal user assigns a case through soap.

PLease help me...