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Thread: Sugar Side Mail Merge Issue

  1. #1
    chrislynch8's Avatar
    chrislynch8 is offline Sugar Community Member
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    Cork, Ireland
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    Default Sugar Side Mail Merge Issue

    Hi,

    I'm doing a Mail Merge on the SugarCRM side - I created the document in Office 2007 with the 2007 plugin and uploaded it - I have sugar version 5.0.0i.

    The search I do gives me about 100 Accounts, when I select All and press the Mail Merge button I get a blank screen where I chould get the option to select the uploaded templates.

    When I just select 20 Accounts (the first page) and press the Mail Merge Button it works - it there some bug that will not allow me to Mail Merge more then 20 Accounts

    Rgds
    Chris
    Linkedin Profile:Chris Lynch

    FDC IT Solutions
    FDC House
    Wellington Road
    Cork
    Ireland

  2. #2
    chrislynch8's Avatar
    chrislynch8 is offline Sugar Community Member
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    Cork, Ireland
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    Default Re: Sugar Side Mail Merge Issue

    Update:

    If this helps, I ran some more tests.

    I did a search that would only give 8 results. If I use the select all here it will still bring me to the blank screen,

    So it is not just if I have a large number of record to Mail Merge with.

    I aslo editing the list_max_entires_per_page to 250 and then I was able to select This Page and the Mail Merge worked.

    It seems to be a bug that other users had to have come accross but I couldn't find it in the Bug Tracker...

    Rgds
    Chris
    Last edited by chrislynch8; 2009-06-04 at 01:38 PM.
    Linkedin Profile:Chris Lynch

    FDC IT Solutions
    FDC House
    Wellington Road
    Cork
    Ireland

  3. #3
    chrislynch8's Avatar
    chrislynch8 is offline Sugar Community Member
    Join Date
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    Location
    Cork, Ireland
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    Default Re: Sugar Side Mail Merge Issue

    The issue seems to be in the /modules/MailMerge/Step1.php at line 99 the $result = line.... Surely other users are able to perform a mail merge in the CRM. This couldn't have gone unnoticed since version 5.0

    Rgds
    Chris
    Linkedin Profile:Chris Lynch

    FDC IT Solutions
    FDC House
    Wellington Road
    Cork
    Ireland

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