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Thread: Sugar Support Case Tracker Not working

  1. #1
    saschamichel is offline Sugar Community Member
    Join Date
    Mar 2008
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    15

    Angry Sugar Support Case Tracker Not working

    I cant seem to save a case under the sugar crm support case module.
    It keeps kicking me out when I submit the case saying I need to login.
    I am already logged in and I am an ondemand user with a support account.

    Any feedback on this?

    sascha.michel@greenyouroffice.co.uk

  2. #2
    saschamichel is offline Sugar Community Member
    Join Date
    Mar 2008
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    15

    Default Re: Sugar Support Case Tracker Not working

    does anyone know how i can contact support without using case tracker?

  3. #3
    roblaus's Avatar
    roblaus is offline Sugar Community Member
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    Dec 2006
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    Vienna / Austria
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    Default Re: Sugar Support Case Tracker Not working

    Ring them up and kick ass
    __________________________
    Robert Laussegger
    http://www.iscongroup.net

    Bei Fragen: support@iscon.at
    Die deutschen Sprachdateien für SugarCRM und das deutsche Handbuch gibt es hier: http://goo.gl/kPsAz
    Ab sofort auch mit 6.4.2

  4. #4
    pblag's Avatar
    pblag is offline Sugar Community Member
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    Wink Re: Sugar Support Case Tracker Not working

    Hello saschamichel!

    We provide sugarcrm support too.
    If you need sugarcrm help immediately you can contact me.

    Please use this form

    http://www.blagodir.com/index.php?mo...s&action=index

    please feel free to contact me by msn or skype

    msn id pblagodir@hotmail.com
    skype petro.blagodir
    Petro Blagodir
    petro@blagodir.ua
    http://www.blagodir.com
    Blagodir Ltd.( SugarCRM - Consultations, Development and Support)

  5. #5
    Join Date
    Feb 2007
    Location
    San Jose, CA
    Posts
    1,169

    Default Re: Sugar Support Case Tracker Not working

    Hi all,

    Our IT staff is aware of the issue and has been working to resolve it. You can contact Support via email for immediate issues.
    Susie Williams

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