Sugar user missing list view items

[davidmmulder]

One of our sugar users is missing several items from Cases list view. It's only one user who is missing the items. He is an admin. I tried revoking his admin rights and then committing the Case module changes, but he is still missing those list view items. It doesn't look like the page is cached on his system. Does any one have an idea what could cause this?

Sugar Version 5.1.0b
Sugar Community Edition
Operating System Windows 7
MySQL Database
Apache Web Server on Ubuntu 8.10 Server

[sugarcane]

Can you please be more specific? What items are missing? Is he not seeing certain records? are there buttons missing? a different layout?

[eggsurplus]

Is the user using a saved search and layout? This could case a difference in the default layout and the one the user is seeing.

[davidmmulder]

He's seeing different columns in the Cases list on the main Cases page.
All other users have the columns:
Number - Subject - Account Name - Total Hours - Modified On - Status - Assigned To
He only sees:
Number - Subject - Account Name - Status - Assigned To

All of the cases are displayed in the list, but he is missing the 'Total Hours' (a custom string value) and the 'Modified On' columns.

[davidmmulder]

Is the user using a saved search and layout? This could case a difference in the default layout and the one the user is seeing.

Aha! I didn't know users could create a custom Layout. That's what happened. The columns were hidden on the "Saved Search & Layout" under advanced search. Thanks!