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Thread: Sugar version 6.2.3 community ed. database faillure

  1. #1
    danny_zeegers is offline Junior Member
    Join Date
    Oct 2011
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    7

    Red face Sugar version 6.2.3 community ed. database faillure

    As a Microsoft and Sage crm expert i must say Sugar is way out easier. For the mentioned crm's i needed to follow courses for more then one week. The sugar was installed and fintuned in a few hours without difficult trainings.

    Theres only one problem when i post a meeting schedule or want to post a document a get a database faillure.

    Tue Oct 18 14:10:12 2011 [23919][9a400e17-4475-7521-ec0e-4e9c37ab166b][FATAL] Error running count query for Account List: Query Failed: ( SELECT count(*) c FROM documents INNER JOIN documents_accounts ON (documents.id=documents_accounts.document_id AND documents_accounts.account_id= '32821317-87ed-ea08-4f1c-4e9b05bf8504') where ( documents_accounts.deleted=0 AND documents.deleted=0) AND documents.deleted=0 ): MySQL error 1146: Table 'isowarei_scrm1.documents_accounts' doesn't exist
    Wed Oct 19 09:53:43 2011 [31156][-none-][FATAL] SECURITY: User authentication for danny failed

    How can it be that there are tables and fields missing in the database. All the other items such as Account and contacts import and creation work fine.

  2. #2
    andopes's Avatar
    andopes is offline A Sugar Hero | Help Forum Moderator
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    Jul 2006
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    São Paulo - Brazil
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    8,335

    Default Re: Sugar version 6.2.3 community ed. database faillure

    It is due a missing relationship.
    Go to Admin -> Repair -> Quick Repair and Rebuild

    Cheers
    André Lopes
    DevToolKit / Project of the Month - June 2009
    Lampada Global Services- Open Source Solutions
    Avenida Ipiranga, 318
    Bloco B - CJ 1602
    São Paulo, SP 01046-010
    Brazil
    Office: +55 11 3237-3110
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    e-mail: andre@lampadaglobal.com

    Lampada Global delivers offshore software development and support services to customers around the world.
    Lampada is proud to be a SugarCRM Gold Partner, revolutionizing Customer Relationship Management.

    I DO NOT answer questions through PM and Email. If you need some help post your question into SugarForum.

  3. #3
    danny_zeegers is offline Junior Member
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    Oct 2011
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    7

    Default Re: Sugar version 6.2.3 community ed. database faillure

    This is a real good community. That did the trick. Thanks alot
    regards. Danny

    I did more in two days thanks to sugar and your help then on the same project in MS and/or Sage crm in weeks

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