sugar works at home but not at work

[neila]

same laptop. I have wireless dsl at home and at work. For some reason, Sugar On Demand hangs at work but works perfectly at home.

Any ideas on what could be causing this? I am not even sure where to begin to figure out what could be causing this.

Thanks.

[sugarchris]

What are the symptoms?

[neila]

The symptoms are i can login (I use firefox), and then it hangs. I click on leads and then my appointments will load suddenly but it hangs and leads do not load.

It won't load the calendar or anything else that I click on.

I have tried working with support but they do not seem to be able to help with this so I am at a loss as to what to do. We need sugar to work for me as there is info in there i need to do my job.

[neila]

The symptoms are i can login (I use firefox), and then it hangs. I click on leads and then my appointments will load suddenly but it hangs and leads do not load.

It won't load the calendar or anything else that I click on.

I have tried working with support but they do not seem to be able to help with this so I am at a loss as to what to do. We need sugar to work for me as there is info in there i need to do my job.

BTW, here is what i use:

Firefox 1.5 running on windows XP.

Same problem when i try to use Sugar in IE 6

[Shoe]

I'm just guessing here, but it sound like a routing issue. Some companies implement a different DNS inside their office than what exists outside. The easiest check for this is to download a program for windows called dig.

http://pigtail.net/LRP/dig/

Dig will tell you if the ip address for your SugarCRM is the same as it is at home.

You have to goto the directory dig.exe from the command prompt then just type

dig <name of your sugarcrm web address> <enter>


and write down the ip, and check to see if it's the same at home and at work. If it is the same I have another check for you....but first things first.

-Shoe

[neila]

I will dig and post what i find. Thanks.