SugarCRM + Asterisk, click-to-dial issues

[cysuser]

Hi all,

I am a new user of Asterisk + SugarCRM. After configuring both systems following the directions in several docs, my click-to-dial from SugarCRM only shows a pop-up window telling me that is Dialing...[Extn] but nothing happens!

I followed the instructions from http://www.voicerd.org/index.php/Voi...n_for_SugarCRM and I think it is OK. I also configured Asterisk following several instrucions + forums.

Let me paste some clues:

Asterisk 1.6.2.7 in FreePBX 2.8.0.2

I configured some SIP extensions (1001, 1002, 1003, 1004). The context is "from-internal". We can dial from one extension to other using X-Lite SIP phone (Asterisk works!). We also can dial from one SIP extension to a CISCO Call Manager extension (Dial plan and trunks also works!).

I configured manager.conf with the following:

[sugaruser]
secret = secretpass
permit=0.0.0.0/0.0.0.0 <-- allow ALL for test purposes
;permit=127.0.0.1/255.255.255.0 <-- commented
;permit=10.0.0.155/255.255.248.0 <-- commented
read = system,call,log,verbose,command,agent,user
write = system,call,log,verbose,command,agent,user

SugarCRM 5.5.1 with Asterisk Voice RD Integration (http://www.sugarforge.org/frs/?group_id=204)

Admin --> System Settings (Asterisk)

Enable Asterisk Integration [X]
Enable Asterisk Pro [] (unchecked, I have sugarcrm CE)
Asterisk Server: [IP address]
Asterisk Port: 5038
Asterisk Username: sugaruser
Asterisk Secret: secretpass
Asterisk Internal context: from-internal
Asterisk External Context: from-internal
Asterisk Phone Icon [X]

There is no place to configure a timeout as seen in other forums.

Finally, we configured "My Account" at SugarCRM to have the Extension "SIP/1004" and created a contact with the phone "1003" (we also tried using "SIP/1003").

From Asterisk, when increasing the trace level (we used 26 "v"! -verbose-):

cd /etc/asterisk
asterisk -vvvvvvvvvvvvvvvvvvvvvvvvvvr

The only output is:

localhost*CLI>
== Manager 'sugaruser' logged on from 10.0.0.155 <-- the IP from the user trying to call
== Manager 'sugaruser' logged off from 10.0.0.155


Asterisk full log file:
[Sep 16 14:46:30] VERBOSE[4539] manager.c: == Manager 'sugaruser' logged on from 10.0.0.155
[Sep 16 14:46:30] VERBOSE[4539] manager.c: == Manager 'sugaruser' logged off from 10.0.0.155

are we missing anything?

Thanks a lot!

* PS: Sorry for my english!

[christianknoll]

maybe this http://www.sugarforge.org/projects/yaai/ can help resolve your issue.

christian.

[cysuser]

Thank you, Christian

It was easier (I didn't want to start with a new module... Voice/RD HAD to work).

First, I had to add provileges to sugaruser in Asterisk manager.conf.
Second, auto pickup feature must NOT be checked in Sugar --> MyAccount.

Thank you again
Ramon

[christospen]

Hello,
First of all i've installed trixbox 2.8 iso, I've installed SugarCRM too, I want to integrate asterisk and sugarcrm. I want your help i configured the manager.conf with above settings and asterisk stoped... I left the default user and pass and I configure sugar with those settings too. When I call a contact from sugarcrm it pop up a windows says dialling and the number but nothing then. Please help me!!!

Thank you a lot!

[cysuser]

Hello,
First of all i've installed trixbox 2.8 iso, I've installed SugarCRM too, I want to integrate asterisk and sugarcrm. I want your help i configured the manager.conf with above settings and asterisk stoped... I left the default user and pass and I configure sugar with those settings too. When I call a contact from sugarcrm it pop up a windows says dialling and the number but nothing then. Please help me!!!

Thank you a lot!

Hello christospen

You have to add 'originate' privileges to the [sugaruser] user. My manager.conf shows the following:

[sugaruser]
secret = secretpass
permit=127.0.0.1/255.255.255.0
permit=10.0.0.155/255.255.248.0
read = system,call,log,verbose,command,agent,user,origina te
write = system,call,log,verbose,command,agent,user,origina te

Good luck!

[christospen]

ThanKk you it worked!!!