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Thread: Sugarcrm Backup

  1. #1
    djagadu is offline Junior Member
    Join Date
    Sep 2007
    Posts
    1

    Default Sugarcrm Backup

    HI Guys,
    I am new to CRM.
    Please I need your help.
    1.
    Operating System RedHat 2.6.9-55.EL
    Installed File name: sugarcrm-OS-4.5.1e-linux-installer.bin
    Sugar Suite Version: Sugar Open Source 4.5.1e
    Webserver version: PHP-4.4.3
    MySQL Server Version: Mysql-5.0.24

    I cannot make Sugar backup from the sugar application screnn.
    Backup folder (my sugaer home): /opt/sugarcrm-4.5.1e/backup
    File Name: 30Octo7.zip

    Error Message: Backup directory does not exist, and could not be created.
    Backup directory exists, but is not writable.

    sugar is owned by root
    The location is read / write (is the Sugar Home directory)


    2. I cannot connet to mysql
    Error Message on command line is:
    [root@asterisk /]# mysql
    ERROR 2002 (HY000): Can't connect to local MySQL server through socket '/var/lib/mysql/mysql.sock' (2)

  2. #2
    HolmesA's Avatar
    HolmesA is offline Sugar Community Member
    Join Date
    Nov 2007
    Posts
    109

    Default Re: Sugarcrm Backup

    1. You may need to put propoer permissions to the backup folder. Try running backup after applying proper permissions with the command:
    chmod -R 766 opt/sugarcrm-4.5.1e/backup

    2. You typically connect to mysql using
    mysql -u root -p

    The message means that your mysql is off or you have two mysqls on the same server and one of them is off. What is the other software you are running on the server that can use mysql?

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