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Thread: sugarcrm can't find gmail host

  1. #1
    yu xintian is offline Member
    Join Date
    Nov 2009
    Posts
    12

    Unhappy sugarcrm can't find gmail host

    Hi, all .
    I'm configuring Sugarcrm to send and receive email to Gmail . My computer's information is:

    » Operating system type and version Fedora11
    » Sugar version and edition Sugar Community Edition Version 5.2.0j
    » Webserver type and version httpd-2.2.13-1
    » PHP version php-5.2.9-2.fc11.i586
    » MySQL server version mysql-5.1.37-1.fc11.i586

    This is what I have in Admin->email settings : (for others ,I used "Prefill gmail defaults " option )
    SMTP Username: yuxintian101@gmail.com SMTP Password: ***********

    The problem happens in configuring Activities ->Emails ->settings ->Mail Accounts:

    Name: admin
    From Name: Administrator
    From Address: yuxintian101@gmail.com
    User Name: yuxintian101@gmail.com
    Password: **************
    Mail Server Address: imap.gmail.com
    Mail Server Protocol: IMAP
    Monitored Folders: INBOX
    Trash Folder: ******
    Sent Folder: *******
    Mail Server Port: 993
    Use SSL: Yes
    Outgoing Mail Server : ( set gmail defaults )

    When I click "Test settings" ,I always get a messagebox saying :"No such host as imap.gmail.com"

    The configuration in my Gmail account is Settings -> Forwarding and POP/IMAP:

    Forwarding : Diabled ( I disabled this because my website is infcompany.dyndns.com and I don,t know how to write the email address . Is it admin@infcompany.dyndns.com/sugar ??? )
    POP Download : Enabled
    IMAP Access : Enabled

    I have struggled with this issue whole day . I am very glad to receive any advice. Thank you !!

  2. #2
    yu xintian is offline Member
    Join Date
    Nov 2009
    Posts
    12

    Default Re: sugarcrm can't find gmail host

    And also, when I use http://imap.gmail.com in Activiyie -> email -> settings ->accounts , it shows : Can't open mailbox {http://imap.gmail.com:993/service=imap}INBOX: invalid remote specification

    I really have my account and password right ,believe me .

  3. #3
    wdroush is offline Senior Member
    Join Date
    Oct 2009
    Posts
    159

    Default Re: sugarcrm can't find gmail host

    What happens when you ssh into the server and type this:
    telnet imap.gmail.com 993

    You should get
    Code:
    Trying 74.125.127.109...
    Connected to gmail-imap.l.google.com.
    Escape character is '^]'.
    If not it's a Fedora network configuration error.

  4. #4
    yu xintian is offline Member
    Join Date
    Nov 2009
    Posts
    12

    Default Re: sugarcrm can't find gmail host

    Hi, Wdroush. Glad to get your advice. I got the screen when I tapped in the coomand you gave there. So I think the problem is not in Fedora Network . Do you think it is something of my website ? I use http:// *******.dyndns.org . Is it a kind of problem ? Thank you !

  5. #5
    wdroush is offline Senior Member
    Join Date
    Oct 2009
    Posts
    159

    Default Re: sugarcrm can't find gmail host

    Quote Originally Posted by yu xintian View Post
    Hi, Wdroush. Glad to get your advice. I got the screen when I tapped in the coomand you gave there. So I think the problem is not in Fedora Network . Do you think it is something of my website ? I use http:// *******.dyndns.org . Is it a kind of problem ? Thank you !
    What if you type in "74.125.127.109" instead of imap.gmail.com (on the e-mail client)?

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