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Thread: SugarCRM Dies (blank page) After Modifying Admin >> Rename Tabs >> Save

  1. #1
    dventer is offline Member
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    Default SugarCRM Dies (blank page) After Modifying Admin >> Rename Tabs >> Save

    Hello,

    Version: SugarCE-Full-5.0.0e
    PHP5, MySQL5, CentOS5

    Fresh brand new install without a single error or warning:
    Logging into SugaCRM as admin for the first time, setting the timezone
    Clicking Admin >> Rename Tabs >> 'Contacts' to 'Clients' >> Save

    After clicking save, everything breaks and everything is displayed with a blank page. When visiting http://hostname/ - I just get a blank page with the URL been: http://HOSTNAME/index.php?module=Users&action=Login

    The whole system is just one white blank page.

    Why on earth would this be happening?
    Last edited by dventer; 2008-05-16 at 12:14 PM.

  2. #2
    dventer is offline Member
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    Default Re: SugarCRM Dies (blank page) After Modifying Admin >> Rename Tabs >> Save

    anybody? ?

  3. #3
    donza is offline Junior Member
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    Default Re: SugarCRM Dies (blank page) After Modifying Admin >> Rename Tabs >> Save

    Same here. This must be a bug. Version 5.1.

  4. #4
    andopes's Avatar
    andopes is offline A Sugar Hero | Help Forum Moderator
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    Default Re: SugarCRM Dies (blank page) After Modifying Admin >> Rename Tabs >> Save

    Hi all

    Take a look at the sugarcrm.log in the root of the sugar folder and also take a look at the error_log from apache.
    You could find some error message that would point to issue.

    Cheers
    André Lopes
    DevToolKit / Project of the Month - June 2009
    Lampada Global Services- Open Source Solutions
    Avenida Ipiranga, 318
    Bloco B - CJ 1602
    São Paulo, SP 01046-010
    Brazil
    Office: +55 11 3237-3110
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    e-mail: andre@lampadaglobal.com

    Lampada Global delivers offshore software development and support services to customers around the world.
    Lampada is proud to be a SugarCRM Gold Partner, revolutionizing Customer Relationship Management.

    I DO NOT answer questions through PM and Email. If you need some help post your question into SugarForum.

  5. #5
    kenlyle is offline Sugar Community Member
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    Default Re: SugarCRM Dies (blank page) After Modifying Admin >> Rename Tabs >> Save

    andopes, Thanks for the simple, direct instructions.

    I found a parse error in my Apache log.

    I have a 5.2f install, and after trying to rename one of my tabs, my /home/yadayada/public_html/crm/custom/include/language/en_us.lang.php consists of <?php , that's all, just those 5 characters or so.

    I found that renaming the broken file clears this issue.

    I followed the instructions in the Sugar Wiki at http://www.sugarcrm.com/wiki/index.p...sions_on_Linux , and updated the perms by SSH
    But the problem persists, i.e. that file is created, but with the same issue.

    Ken
    Last edited by kenlyle; 2009-06-21 at 01:11 PM.

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