SugarCRM E-mail: links broken

[ehsander]

Hi all,

I've posted this problem before, but the topic went dead as soon as the problem seemed to come from Sugar's E-mail module,so I'll retry...

I'm working with:
- SugarCRM version 5.2.0.j - no significant modifications have been made
- for the current server config see here

The problem in short:
1. SugarCRM sends out meeting invitations (using the "Send Invites" button)
2. Users receive it and when viewed in external E-mail client (GMail), the accept/decline/tentative links are ok (so the mail is probably ok), but when opened inside SugarCRM, the links break because the http:/ prefix disappears...

So, the E-mail inside SugarCRM is displayed as follows:

To: <User>,
<User> has invited you to a Call
Subject: <Subject>
Status: Planned
Start Date: 01/06/2010 14:00 (GMT1)
Duration: 1h, 0m
Description: <Description>

Accept this call:
/<subdomain>.<domain>.com/crm/index.php?entryPoint=acceptDecline&module=Calls&us er_id=<some_garbled_user_id>&record=<some_garbled_ record_id>accept_status=accept>

Tentatively Accept this call
/<subdomain>.<domain>.com/crm/index.php?entryPoint=acceptDecline&module=Calls&us er_id=<some_garbled_user_id>&record=<some_garbled_ record_id>accept_status=tentative>

Decline this call
/<subdomain>.<domain>.com/crm/index.php?entryPoint=acceptDecline&module=Calls&us er_id=<some_garbled_user_id>&record=<some_garbled_ record_id>accept_status=decline>

In GMail, the E-mail is displayed correctly:

To: <User>,

<User> has invited you to a Meeting

Subject: <Subject>
Status: Planned
Start Date: 01/19/2010 20:30 (GMT1)
Duration: 0h, 15m
Description:

Accept this meeting:
<http://<Subdomain>.<Domain>/crm/index.php?entryPoint=acceptDecline&module=Meetings &user_id=c889a4dd-003a-9eb8-4108-4ac46bf8cce0&record=919be100-a8ae-45ab-652f-4b5606eda7a4&accept_status=accept>

Tentatively Accept this meeting
<http://<Subdomain>.<Domain>/crm/index.php?entryPoint=acceptDecline&module=Meetings &user_id=c889a4dd-003a-9eb8-4108-4ac46bf8cce0&record=919be100-a8ae-45ab-652f-4b5606eda7a4&accept_status=tentative>

Decline this meeting
<http://<Subdomain>.<Domain>/crm/index.php?entryPoint=acceptDecline&module=Meetings &user_id=c889a4dd-003a-9eb8-4108-4ac46bf8cce0&record=919be100-a8ae-45ab-652f-4b5606eda7a4&accept_status=decline>

I've tested both Firefox and IE (latest versions), problems are the same in both.

Any help here would really be appreciated!

Kind regards,

Sander van Hooft

[ehsander]

Could it perhaps be caused by the "<" in front of the link? If I open messages with just the link, without the brackets, there's no problem...

[ehsander]

Any thoughts anyone? I've been struggling with this problem for weeks now...

[ehsander]

Still nobody?