sugarcrm Email from address drop-down displays incorrect email address options

[smac]

Hi There,

We hare having a strange problem which seems a bit random. In our system cases are created from inbound emails and assigned to support users via round robin.

When the support users reply to the emails they can usually select the group email address support@xx..xx or their own primary address.
However in some seemingly random cases only their primary email address is available for selection.
I can't see any difference between the cases.
We are on version 5.5.2 Has anyone seen similar behavior or know a solution for this?

Thank you,

[smac]

Hi just in case anyone has a similar issue the problem turned out to be because
1. My inbound email had a "Reply-to" Address of support@xxxxx.ie However some emails were coming into support@xxx.com which messed up the reply.
2. Some support users were trying to reply to emails which they themselves had sent out.. which also messed up the reply.