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Thread: sugarcrm emails not being delivered by hotmail. spf is valid, google delivers

  1. #1
    vadimc is offline Member
    Join Date
    May 2009
    Posts
    9

    Default sugarcrm emails not being delivered by hotmail. spf is valid, google delivers

    Hi guys, I am using sugarcrm emailing function a lot as you can imagine and i found that my emails are not delivered to hotmail when I send from within sugarcrm. the emails are going to google with no problems and this is the header:
    Code:
     
    Delivered-To: xxxxxx@gmail.com
    Received: by 10.204.120.202 with SMTP id e10cs313635bkr;
            Wed, 1 Jul 2009 12:08:07 -0700 (PDT)
    Received: by 10.86.27.13 with SMTP id a13mr4304355fga.49.1246475286131;
            Wed, 01 Jul 2009 12:08:06 -0700 (PDT)
    Return-Path: <xxxxxx@domain.co.uk>
    Received: from mailserver.domain.co.uk ([85.13.197.54])
            by mx.google.com with ESMTP id e20si12082828fga.25.2009.07.01.12.08.05;
            Wed, 01 Jul 2009 12:08:06 -0700 (PDT)
    Received-SPF: pass (google.com: domain of xxxxxx@domain.co.uk designates 85.13.197.54 as permitted sender) client-ip=85.13.197.54;
    Authentication-Results: mx.google.com; spf=pass (google.com: domain of xxxxxx@domain.co.uk designates 85.13.197.54 as permitted sender) smtp.mail=xxxxxx@domain.co.uk
    Received: by mailserver.domain.co.uk (Postfix, from userid 506)
    	id BC4F6B401D9; Wed,  1 Jul 2009 20:07:09 +0100 (BST)
    Received: from www.domain.co.uk (localhost.localdomain [127.0.0.1])
    	by mailserver.domain.co.uk (Postfix) with ESMTP id 7B5E3B401D0;
    	Wed,  1 Jul 2009 20:07:08 +0100 (BST)
    Date: Wed, 1 Jul 2009 20:07:08 +0100
    To: xxxxxx@hotmail.com, xxxxxx@gmail.com
    From: my name <xxxxxx@domain.co.uk>
    Reply-to: my name <xxxxxx@domain.co.uk>
    Subject: Price list and Product Portfolio
    Message-ID: <4587f67ddc6b0c4a865b55a8eef841a6@www.domain.co.uk>
    X-Priority: 3
    X-Mailer: PHPMailer [version 1.73]
    MIME-Version: 1.0
    Content-Type: multipart/mixed;
    	boundary="b1_4587f67ddc6b0c4a865b55a8eef841a6"
    when i send and email from outlook from the same user the hotmail delivers it and there we have the headers:

    Code:
     
    X-Message-Delivery: Vj0xLjE7dXM9MDtsPTA7YT0xO0Q9MTtTQ0w9MA==
    
    X-Message-Status: n:0
    
    X-SID-PRA: =?windows-1252?Q?my name?= <xxxxxx@domain.co.uk>
    
    X-SID-Result: Pass
    
    X-Message-Info: JGTYoYF78jG9ZXbx0t2oroUs73HIOnf1YifxBk+0FZZUxVXlysab2RUOu1mrzVKMZCatOBcuTPQCSiIN5wqo2/9RO/Wl16/d
    
    Received: from mailserver.domain.co.uk ([85.13.197.54]) by SNT0-MC3-F12.Snt0.hotmail.com with Microsoft SMTPSVC(6.0.3790.3959);
    
    	 Wed, 1 Jul 2009 07:44:58 -0700
    
    Received: by mailserver.domain.co.uk (Postfix, from userid 506)
    
    	id A6EAB890003; Wed,  1 Jul 2009 15:44:03 +0100 (BST)
    
    X-Spam-Checker-Version: SpamAssassin 3.2.5 (2008-06-10) on
    
    	mailserver.domain.co.uk
    
    X-Spam-Level: 
    
    X-Spam-Status: No, score=-2.2 required=5.0 tests=ALL_TRUSTED,AWL,BAYES_00,
    
    	MIME_QP_LONG_LINE autolearn=no version=3.2.5
    
    Received: from mailserver.domain.co.uk (localhost.localdomain [127.0.0.1])
    
    	by mailserver.domain.co.uk (Postfix) with ESMTP id 2D0A2890001;
    
    	Wed,  1 Jul 2009 15:44:02 +0100 (BST)
    
    Subject: RE: Price list and Product Portfolio
    
    From: =?windows-1252?Q?my name?= <xxxxxx@domain.co.uk>
    
    To: =?windows-1252?Q?my name?= <xxxxxx@domain.co.uk>, 
    
     xxxxxx@gmail.com
    
    Cc: xxxxxx@hotmail.com
    
    Date: Wed, 1 Jul 2009 15:44:02 +0100
    
    Mime-Version: 1.0
    
    Content-Type: text/plain; charset=iso-8859-1
    
    Content-Transfer-Encoding: quoted-printable
    
    In-Reply-To: <a4355e529618601a05d81c6fb96fc70a@www.domain.co.uk>
    
    References: <a4355e529618601a05d81c6fb96fc70a@www.domain.co.uk>
    
    X-Priority: 3 (Normal)
    
    X-Mailer: Zarafa 6.30.0-15089
    
    Thread-Index: Acn6WnlWbpNZsB6PTS6rG4DjUgCCLQ==
    
    Message-Id: 
    
     <vmime.4a4b7632.7d82.ce2fa2d996a05b@mailserver.domain.co.uk>
    
    Return-Path: vadim@domain.co.uk
    
    X-OriginalArrivalTime: 01 Jul 2009 14:44:58.0821 (UTC) FILETIME=[81C91750:01C9FA5A]
    Can anyone tell what should I change to fix this? it has nothing to do with spf as you can see - it is just the way the emails are sent from sugarcrm. I tried both methods - smtp and sendmail. same result on both ocasions. all my emails are sent as plain text.

    I use sugarcrm 5.2 on centos with postfix and zarafa mailserver. clean brand new instalation and the mx records point this this address.

  2. #2
    vadimc is offline Member
    Join Date
    May 2009
    Posts
    9

    Default Re: sugarcrm emails not being delivered by hotmail. spf is valid, google delivers

    update:
    SPF records set correctly
    reverse dns mapped to the domain
    phpmailer in sugarcrm file changed to reflect the domain
    x-mailer string changed from phpmailer to sugar
    more tweaks done.

    result: same - it doesnt get delivered, neither bounce. gmail is fine.

  3. #3
    landed is offline Member
    Join Date
    Jan 2010
    Posts
    16

    Default Re: sugarcrm emails not being delivered by hotmail. spf is valid, google delivers

    I have gotten test emails sent to my hotmail ok, but the content of the html email is vastly different from the template
    Anyone been here before thanks for help...

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