Sugarcrm.log - Errors?

[jim.thornton]

I looked in the sugarcrm.log file and am concerned with the errors that I'm getting and would appreciate some help figuring it out:

HTTP/1.1 500 Internal Server Error
Server: nginx
Date: Thu, 28 Apr 2011 07:25:49 GMT
Content-Type: text/html
Connection: keep-alive
X-Application-Server: 10.13.10.128
Content-Length: 0


Thu Apr 28 03:25:50 2011 [38364][1][FATAL] HTTP Error: no data present after HTTP headers
Thu Apr 28 03:25:50 2011 [38364][1][FATAL] HTTP/1.1 500 Internal Server Error
Server: nginx
Date: Thu, 28 Apr 2011 07:25:50 GMT
Content-Type: text/html
Connection: keep-alive
X-Application-Server: 10.13.10.128
Content-Length: 0


Thu Apr 28 03:26:39 2011 [42602][1][FATAL] HTTP Error: no data present after HTTP headers
Thu Apr 28 03:26:39 2011 [42602][1][FATAL] HTTP/1.1 100 Continue

]

My major concern is the 500 Error (Internal Server Error). This error also says that the server is NGINX but I'm running Apache 2.x.

Can anyone please help me fix this error?
________
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[jim.thornton]

Here is the first half of my phpinfo output:

 PHP Version 5.2.11
 
System     Linux s1.myserver.com 2.6.18-194.26.1.el5.028stab079.2 #1 SMP Fri Dec 17 19:25:15 MSK 2010 x86_64
Build Date     Nov 27 2009 17:54:46
Configure Command     './configure' '--prefix=/usr/local/php5' '--enable-force-cgi-redirect' '--enable-fastcgi' '--with-config-file-path=/usr/local/etc/php5/cgi' '--with-curl=/usr/local/lib' '--with-gd' '--with-gettext' '--with-jpeg-dir=/usr/local/lib' '--with-freetype-dir=/usr/local/lib' '--with-kerberos' '--with-openssl' '--with-mcrypt' '--with-mhash' '--with-mysql=/usr' '--with-mysqli=/usr/bin/mysql_config' '--with-pdo-mysql=/usr' '--with-pear' '--with-png-dir=/usr/local/lib' '--with-zlib' '--with-zlib-dir=/usr/local/lib' '--enable-zip' '--enable-gd-native-ttf' '--with-iconv=/usr/local' '--enable-bcmath' '--enable-calendar' '--enable-ftp' '--enable-magic-quotes' '--enable-sockets' '--enable-mbstring' '--enable-soap'
Server API     CGI/FastCGI
Virtual Directory Support     disabled
Configuration File (php.ini) Path     /usr/local/etc/php5/cgi
Loaded Configuration File     /usr/local/etc/php5/cgi/php.ini
Scan this dir for additional .ini files     (none)
additional .ini files parsed     (none)
PHP API     20041225
PHP Extension     20060613
Zend Extension     220060519
Debug Build     no
Thread Safety     disabled
Zend Memory Manager     enabled
IPv6 Support     enabled
Registered PHP Streams     https, ftps, compress.zlib, php, file, data, http, ftp, zip
Registered Stream Socket Transports     tcp, udp, unix, udg, ssl, sslv3, sslv2, tls
Registered Stream Filters     zlib.*, convert.iconv.*, string.rot13, string.toupper, string.tolower, string.strip_tags, convert.*, consumed
 
This program makes use of the Zend Scripting Language Engine:
Zend Engine v2.2.0, Copyright (c) 1998-2009 Zend Technologies
    with the ionCube PHP Loader v3.1.33, Copyright (c) 2002-2007, by ionCube Ltd., and
    with Zend Extension Manager v1.2.2, Copyright (c) 2003-2007, by Zend Technologies
    with Zend Optimizer v3.3.3, Copyright (c) 1998-2007, by Zend Technologies
 
Configuration
PHP Core
Directive    Local Value    Master Value
allow_call_time_pass_reference    Off    Off
allow_url_fopen    Off    Off
allow_url_include    Off    Off
always_populate_raw_post_data    Off    Off
arg_separator.input    &    &
arg_separator.output    &    &
asp_tags    Off    Off
auto_append_file    no value    no value
auto_globals_jit    On    On
auto_prepend_file    no value    no value
browscap    no value    no value
default_charset    no value    no value
default_mimetype    text/html    text/html
define_syslog_variables    Off    Off
disable_classes    no value    no value
disable_functions    show_source, system, passthru, popen    show_source, system, passthru, popen
display_errors    On    On
display_startup_errors    Off    Off
doc_root    no value    no value
docref_ext    no value    no value
docref_root    no value    no value
enable_dl    On    On
error_append_string    no value    no value
error_log    /var/log/php5.log    /var/log/php5.log
error_prepend_string    no value    no value
error_reporting    6135    6135
expose_php    Off    Off
extension_dir    ./    ./
file_uploads    On    On
highlight.bg    #FFFFFF    #FFFFFF
highlight.comment    #FF8000    #FF8000
highlight.default    #0000BB    #0000BB
highlight.html    #000000    #000000
highlight.keyword    #007700    #007700
highlight.string    #DD0000    #DD0000
html_errors    On    On
ignore_repeated_errors    Off    Off
ignore_repeated_source    Off    Off
ignore_user_abort    Off    Off
implicit_flush    Off    Off
include_path    .:/usr/local/php5/lib/php    .:/usr/local/php5/lib/php
log_errors    On    On
log_errors_max_len    1024    1024
magic_quotes_gpc    On    On
magic_quotes_runtime    Off    Off
magic_quotes_sybase    Off    Off
mail.force_extra_parameters    no value    no value
max_execution_time    30    30
max_input_nesting_level    64    64
max_input_time    60    60
memory_limit    128M    128M
open_basedir    no value    no value
output_buffering    4096    4096
output_handler    no value    no value
post_max_size    8M    8M
precision    14    14
realpath_cache_size    16K    16K
realpath_cache_ttl    120    120
register_argc_argv    Off    Off
register_globals    Off    Off
register_long_arrays    Off    Off
report_memleaks    On    On
report_zend_debug    On    On
safe_mode    Off    Off
safe_mode_exec_dir    no value    no value
safe_mode_gid    Off    Off
safe_mode_include_dir    no value    no value
sendmail_from    no value    no value
sendmail_path    /usr/sbin/sendmail -t -i     /usr/sbin/sendmail -t -i 
serialize_precision    100    100
short_open_tag    On    On
SMTP    localhost    localhost
smtp_port    25    25
sql.safe_mode    Off    Off
track_errors    Off    Off
unserialize_callback_func    no value    no value
upload_max_filesize    8M    8M
upload_tmp_dir    /tmp    /tmp
user_dir    no value    no value
variables_order    GPCS    GPCS
xmlrpc_error_number    0    0
xmlrpc_errors    Off    Off
y2k_compliance    On    On
zend.ze1_compatibility_mode    Off    Off
 
bcmath
BCMath support     enabled
 
calendar
Calendar support     enabled
 
cgi-fcgi
Directive    Local Value    Master Value
cgi.check_shebang_line    1    1
cgi.fix_pathinfo    1    1
cgi.force_redirect    1    1
cgi.nph    0    0
cgi.redirect_status_env    no value    no value
cgi.rfc2616_headers    0    0
fastcgi.logging    1    1
 
ctype
ctype functions     enabled
 
curl
cURL support     enabled
cURL Information     libcurl/7.19.4 OpenSSL/0.9.8b zlib/1.2.3
 
date
date/time support     enabled
"Olson" Timezone Database Version     2009.13
Timezone Database     internal
Default timezone     America/New_York
 
Directive    Local Value    Master Value
date.default_latitude    31.7667    31.7667
date.default_longitude    35.2333    35.2333
date.sunrise_zenith    90.583333    90.583333
date.sunset_zenith    90.583333    90.583333
date.timezone    no value    no value
 
dom
DOM/XML     enabled
DOM/XML API Version     20031129
libxml Version     2.7.3
HTML Support     enabled
XPath Support     enabled
XPointer Support     enabled
Schema Support     enabled
RelaxNG Support     enabled
 
filter
Input Validation and Filtering     enabled
Revision     $Revision: 288083 $
 
Directive    Local Value    Master Value
filter.default    unsafe_raw    unsafe_raw
filter.default_flags    no value    no value
 
ftp
FTP support     enabled
 
gd
GD Support     enabled
GD Version     bundled (2.0.34 compatible)
FreeType Support     enabled
FreeType Linkage     with freetype
FreeType Version     2.3.9
GIF Read Support     enabled
GIF Create Support     enabled
JPG Support     enabled
PNG Support     enabled
WBMP Support     enabled
XBM Support     enabled
 
gettext
GetText Support     enabled
 
hash
hash support     enabled
Hashing Engines     md2 md4 md5 sha1 sha256 sha384 sha512 ripemd128 ripemd160 ripemd256 ripemd320 whirlpool tiger128, 3 tiger160, 3 tiger192, 3 tiger128, 4 tiger160, 4 tiger192, 4 snefru gost adler32 crc32 crc32b haval128, 3 haval160, 3 haval192, 3 haval224, 3 haval256, 3 haval128, 4 haval160, 4 haval192, 4 haval224, 4 haval256, 4 haval128, 5 haval160, 5 haval192, 5 haval224, 5 haval256, 5
 
iconv
iconv support     enabled
iconv implementation     glibc
iconv library version     1.11
 
Directive    Local Value    Master Value
iconv.input_encoding    ISO-8859-1    ISO-8859-1
iconv.internal_encoding    ISO-8859-1    ISO-8859-1
iconv.output_encoding    ISO-8859-1    ISO-8859-1
 
json
json support     enabled
json version     1.2.1
 
libxml
libXML support     active
libXML Version     2.7.3
libXML streams     enabled
 
mbstring
Multibyte Support     enabled
Multibyte string engine     libmbfl
Multibyte (japanese) regex support     enabled
Multibyte regex (oniguruma) version     4.4.4
Multibyte regex (oniguruma) backtrack check     On
 
mbstring extension makes use of "streamable kanji code filter and converter", which is distributed under the GNU Lesser General Public License version 2.1.
 
Directive    Local Value    Master Value
mbstring.detect_order    no value    no value
mbstring.encoding_translation    Off    Off
mbstring.func_overload    0    0
mbstring.http_input    pass    pass
mbstring.http_output    pass    pass
mbstring.internal_encoding    no value    no value
mbstring.language    neutral    neutral
mbstring.strict_detection    Off    Off
mbstring.substitute_character    no value    no value 
  

________
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[jim.thornton]

Here is the second half:

 mcrypt
mcrypt support    enabled
Version     2.5.8
Api No     20021217
Supported ciphers     cast-128 gost rijndael-128 twofish arcfour cast-256 loki97 rijndael-192 saferplus wake blowfish-compat des rijndael-256 serpent xtea blowfish enigma rc2 tripledes
Supported modes     cbc cfb ctr ecb ncfb nofb ofb stream
 
Directive    Local Value    Master Value
mcrypt.algorithms_dir    no value    no value
mcrypt.modes_dir    no value    no value
 
mhash
MHASH support     Enabled
MHASH API Version     20060101
 
mysql
MySQL Support    enabled
Active Persistent Links     0
Active Links     1
Client API version     5.0.77
MYSQL_MODULE_TYPE     external
MYSQL_SOCKET     /var/lib/mysql/mysql.sock
MYSQL_INCLUDE     -I/usr/include/mysql
MYSQL_LIBS     -L/usr/lib -lmysqlclient
 
Directive    Local Value    Master Value
mysql.allow_persistent    On    On
mysql.connect_timeout    60    60
mysql.default_host    no value    no value
mysql.default_password    no value    no value
mysql.default_port    no value    no value
mysql.default_socket    no value    no value
mysql.default_user    no value    no value
mysql.max_links    Unlimited    Unlimited
mysql.max_persistent    Unlimited    Unlimited
mysql.trace_mode    Off    Off
 
mysqli
MysqlI Support    enabled
Client API library version     5.0.77
Client API header version     5.0.77
MYSQLI_SOCKET     /var/lib/mysql/mysql.sock
 
Directive    Local Value    Master Value
mysqli.default_host    no value    no value
mysqli.default_port    3306    3306
mysqli.default_pw    no value    no value
mysqli.default_socket    no value    no value
mysqli.default_user    no value    no value
mysqli.max_links    Unlimited    Unlimited
mysqli.reconnect    Off    Off
 
openssl
OpenSSL support     enabled
OpenSSL Version     OpenSSL 0.9.8b 04 May 2006
 
pcre
PCRE (Perl Compatible Regular Expressions) Support     enabled
PCRE Library Version     7.9 2009-04-11
 
Directive    Local Value    Master Value
pcre.backtrack_limit    100000    100000
pcre.recursion_limit    100000    100000
 
PDO
PDO support    enabled
PDO drivers     mysql, sqlite, sqlite2
 
pdo_mysql
PDO Driver for MySQL, client library version    5.0.77
 
pdo_sqlite
PDO Driver for SQLite 3.x    enabled
PECL Module version     (bundled) 1.0.1 $Id: pdo_sqlite.c 272374 2008-12-31 11:17:49Z sebastian $
SQLite Library     3.3.7
 
posix
Revision     $Revision: 286880 $
 
Reflection
Reflection    enabled
Version     $Id: php_reflection.c 287991 2009-09-03 14:02:51Z sebastian $
 
session
Session Support     enabled
Registered save handlers     files user sqlite
Registered serializer handlers     php php_binary
 
Directive    Local Value    Master Value
session.auto_start    Off    Off
session.bug_compat_42    Off    Off
session.bug_compat_warn    On    On
session.cache_expire    180    180
session.cache_limiter    none    nocache
session.cookie_domain    no value    no value
session.cookie_httponly    Off    Off
session.cookie_lifetime    0    0
session.cookie_path    /    /
session.cookie_secure    Off    Off
session.entropy_file    no value    no value
session.entropy_length    0    0
session.gc_divisor    1000    1000
session.gc_maxlifetime    14400    1440
session.gc_probability    1    1
session.hash_bits_per_character    5    5
session.hash_function    0    0
session.name    ff4629242999f33a18c5a2123d539a56    PHPSESSID
session.referer_check    no value    no value
session.save_handler    user    files
session.save_path    /tmp    /tmp
session.serialize_handler    php    php
session.use_cookies    On    On
session.use_only_cookies    Off    Off
session.use_trans_sid    0    0
 
SimpleXML
Simplexml support    enabled
Revision     $Revision: 272374 $
Schema support     enabled
 
soap
Soap Client     enabled
Soap Server     enabled
 
Directive    Local Value    Master Value
soap.wsdl_cache    1    1
soap.wsdl_cache_dir    /tmp/soap    /tmp/soap
soap.wsdl_cache_enabled    1    1
soap.wsdl_cache_limit    5    5
soap.wsdl_cache_ttl    86400    86400
 
sockets
Sockets Support     enabled
 
SPL
SPL support    enabled
Interfaces     Countable, OuterIterator, RecursiveIterator, SeekableIterator, SplObserver, SplSubject
Classes     AppendIterator, ArrayIterator, ArrayObject, BadFunctionCallException, BadMethodCallException, CachingIterator, DirectoryIterator, DomainException, EmptyIterator, FilterIterator, InfiniteIterator, InvalidArgumentException, IteratorIterator, LengthException, LimitIterator, LogicException, NoRewindIterator, OutOfBoundsException, OutOfRangeException, OverflowException, ParentIterator, RangeException, RecursiveArrayIterator, RecursiveCachingIterator, RecursiveDirectoryIterator, RecursiveFilterIterator, RecursiveIteratorIterator, RecursiveRegexIterator, RegexIterator, RuntimeException, SimpleXMLIterator, SplFileInfo, SplFileObject, SplObjectStorage, SplTempFileObject, UnderflowException, UnexpectedValueException
 
SQLite
SQLite support    enabled
PECL Module version     2.0-dev $Id: sqlite.c 282740 2009-06-25 00:07:20Z scottmac $
SQLite Library     2.8.17
SQLite Encoding     iso8859
 
Directive    Local Value    Master Value
sqlite.assoc_case    0    0
 
standard
Regex Library     Bundled library enabled
Dynamic Library Support     enabled
Path to sendmail     /usr/sbin/sendmail -t -i
 
Directive    Local Value    Master Value
assert.active    1    1
assert.bail    0    0
assert.callback    no value    no value
assert.quiet_eval    0    0
assert.warning    1    1
auto_detect_line_endings    0    0
default_socket_timeout    60    60
safe_mode_allowed_env_vars    PHP_    PHP_
safe_mode_protected_env_vars    LD_LIBRARY_PATH    LD_LIBRARY_PATH
url_rewriter.tags    a=href, area=href, frame=src, input=src, form=fakeentry    a=href, area=href, frame=src, input=src, form=fakeentry
user_agent    no value    no value
 
tokenizer
Tokenizer Support     enabled
 
xml
XML Support     active
XML Namespace Support     active
libxml2 Version     2.7.3
 
xmlreader
XMLReader     enabled
 
xmlwriter
XMLWriter     enabled
 
Zend Optimizer
Optimization Pass 1     enabled
Optimization Pass 2     enabled
Optimization Pass 3     enabled
Optimization Pass 4     enabled
Optimization Pass 9     enabled
Zend Loader     enabled
License Path     no value
Obfuscation level     3
 
zip
Zip     enabled
Extension Version     $Id: php_zip.c 287723 2009-08-26 02:16:41Z guenter $
Zip version     1.8.11
Libzip version     0.9.0
 
zlib
ZLib Support     enabled
Stream Wrapper support     compress.zlib://
Stream Filter support     zlib.inflate, zlib.deflate
Compiled Version     1.2.3
Linked Version     1.2.3
 
Directive    Local Value    Master Value
zlib.output_compression    Off    Off
zlib.output_compression_level    -1    -1
zlib.output_handler    no value    no value
 
Additional Modules
Module Name
ionCube Loader 
  

________
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[schirpich]

I am receiving exactly the same error.

For the most part everything "seems" to be working. However I did find a problem with Campaigns. I can create a campaign. But thereafter if I attempt to view the created campaigns the SugarCRM header/navigation bar loads with nothing below it.

My error logs are filled with the same error message

 HTTP/1.1 500 Internal Server Error
Server: nginx
Date: Sun, 26 Jun 2011 04:54:24 GMT
Content-Type: text/html
Connection: keep-alive
X-Application-Server: 10.13.10.130
Content-Length: 0
 
 
Sat Jun 25 23:54:25 2011 [18732][1][FATAL] HTTP Error: no data present after HTTP headers
Sat Jun 25 23:54:25 2011 [18732][1][FATAL] HTTP/1.1 100 Continue
 
HTTP/1.1 500 Internal Server Error
Server: nginx
Date: Sun, 26 Jun 2011 04:54:25 GMT
Content-Type: text/html
Connection: keep-alive
X-Application-Server: 10.13.10.130
Content-Length: 0
 
 
Sat Jun 25 23:54:25 2011 [18732][1][FATAL] HTTP Error: no data present after HTTP headers
Sat Jun 25 23:54:25 2011 [18732][1][FATAL] HTTP/1.1 500 Internal Server Error
Server: nginx
Date: Sun, 26 Jun 2011 04:54:25 GMT
Content-Type: text/html
Connection: keep-alive
X-Application-Server: 10.13.10.130
Content-Length: 0
 
 
Sat Jun 25 23:54:41 2011 [405][1][FATAL] HTTP Error: no data present after HTTP headers
Sat Jun 25 23:54:41 2011 [405][1][FATAL] HTTP/1.1 100 Continue 
  

Which makes little to no sense considering the IP address it's giving out isn't valid. also the fact that no where in my network am I running any nginx web servers.

Anyone else experiencing similar strange behavior?

[schirpich]

I've included some screenshots, not sure if any of this is relevant/helpful. But see here,,,

http://i.imgur.com/2cT4b.png
http://i.imgur.com/rTylO.png
http://i.imgur.com/4I2rs.png
http://i.imgur.com/ZqVxe.png

[ashdwi1]

Hello,
Can you please paste message on apache error log.?
thanks

[kuske]

Have a look to the modules in /ModuleInstall/PackageManager/.

They call the SuagrCRM Depot server with PackageManagerComm::checkForUpdates and with PackageManagerComm::getReleases via SOAP-calls.
This Sugarcrm Depot Server then calls an nginx Server which seems to be off since some weeks.

The message

HTTP/1.1 500 Internal Server Error
Server: nginx
Date: Thu, 07 Jul 2011 15:18:50 GMT
Content-Type: text/html
Connection: keep-alive
X-Application-Server: 10.13.10.128
Content-Length: 0

comes from this nginx server and is written to the logifle in PackageManagerComm::errorCheck.

Did I understand it correct Sugar-folks?