Hi Guys,

A customer of ours is having a problem with their sugar CRM where a user is removed and then it is re-added by the daily snchroniser the day after.

For example in our job system:
The removal job:


Job created by Staff: ********* from 192.168.21.232 on Friday 28-Dec-2007, 07:21 AM (AU-NSW) in English .
Product Removed by ********** from 192.168.21.232 at 2007-12-28 07:21:37
Removing Product "Sugar Professional User Account" from Currently Assigned Products
Product Date: 01/11/2007.
Product Status: Live.
Field Value
SugarCRM UserID 175/54841eb4-2e6d-d2c2-d9b5-47257d8d6ba3
SugarCRM Username *********
Audit Trail Job ID *********



The re-add job below.

Job created by Staff: - Not Set 39 - from [null] on Saturday 29-Dec-2007, 03:50 AM (AU-NSW) in English .

Daily synchronizer task added a virtual_product to reflect a new SugarCRM User.
vp_id=1881027
product_id=88001
product_status_id=88001
user_id=175/39153dfd-e1da-3bc7-4b29-47257eacb0fb
user_name=*********

Our customer would like to know how to stop these from being re-added.

Cheers,
Brendan