Thunderbird plugin

[wheel]

Would anyone be able to give me an outline of what the thunderbird plugin does? I've done some googling, but I'm not seeing specifics.

I'm at a point right now where Sugar is basically useless. It's dropping emails, records and attachments are getting screwed up, we get emails and when we read them it says 'email removed from server',, it can take up to 3-5 minutes to delete 8 or 9 spams, and so on.

We're spending our days calling people back to ask them to send us the email again, trying to rebuild databases, and I'm getting constant complaints from our staff. As it stands, sugar isn't helping our office, its bringing our office to it's knees. Clearly it's not acceptable to have continual lost emails and checking/deleting of emails taking 5 minutes. Do that 4 or 5 times in a day and you can imaging my staff are getting extremely frustrated.

(I know that my rant is a tangent to my question - but I'm aghast at not just how horribly unuseable the email functionalitiy is in 5.1, but at how an OSS software project like this that's backed by a commercial enterprise simply ignores the issue. Repeated calls for support are completely ignored.

Ultimately, if I can't somehow use thunderbird as a complete replacement for the mess that is Sugar's email, then I'll be rapidly leaving sugar. The system is useless to us without email, and as it stands right now, Sugar's email functiaonlity is not just useless - it's worse than that becuase it corrupts everything it touches. WHo wants emails disappearing?)

[DragonflyMaster]

I tried Asertiva Thuderbird Plugin in a development environment.
When you install it you basically get an additional menu in thunderbird that allows syncing messages (with or without attachments) and contacts between thunderbird and sugar, creating from thunderbird new accounts, contacts, bugs, leads, cases, notes, opportunities.
I guess that if you configure Sugar to use an external email manager instead of its internal mail system, then this additional module can turn to be a powerful allied. All I can tell you is to try it in a development environment, using thunderbird as the default email manager and leaving to asertiva thunderbird plugin all syncing duties.

[wheel]

Thanks DF. That doesn't sound seamless in the least. And I'm done 'testing'. I need something that works, not something that may or may not work - or 'doesn't' work as it looks like any sort of email functionality in Sugar seems to be. I just did an upgrade from 5.0 to 5.1 , and now the entire system is half working. What a complete mess. My office is out of commision, emails are getting lost, and my staff are po'ed at the entire package. I'm paying staff to fix software that doesn't work instead of selling.

It's unfortunate that all the time, effort, and money I've put into getting this running in our office has been wasted. I've got to go find or develop something else that does work. This entire episode has left a very bad taste in my mouth wrt Sugar CRM.

Like many here I've worked with an on OSS for a long time; and I've never seen a project this complex and large, as poorly managed.

[DragonflyMaster]

Thanks DF. That doesn't sound seamless in the least. And I'm done 'testing'. I need something that works, not something that may or may not work - or 'doesn't' work as it looks like any sort of email functionality in Sugar seems to be. I just did an upgrade from 5.0 to 5.1 , and now the entire system is half working. What a complete mess. My office is out of commision, emails are getting lost, and my staff are po'ed at the entire package. I'm paying staff to fix software that doesn't work instead of selling.

It's unfortunate that all the time, effort, and money I've put into getting this running in our office has been wasted. I've got to go find or develop something else that does work. This entire episode has left a very bad taste in my mouth wrt Sugar CRM.

Like many here I've worked with an on OSS for a long time; and I've never seen a project this complex and large, as poorly managed.

I understand your frustration.
Before throwing everything away, give the Thunderbird plugin a try. Maybe it won't be of any help, maybe it will, just try it.

[wheel]

Thanks again for your help DF. I appreciate it.

I own a niche hosting company (life insurance). My clients have been after me for years to create an industry specific CRM/lead/sales/client management program. I've always declined. I think at this juncture I've pretty much decided that I'm going to have our developer crack open our own code from scratch, for my own use. I can get exactly what I need from the outset and either sell or gpl the software to my other clients.

[DragonflyMaster]

Thanks again for your help DF. I appreciate it.

I own a niche hosting company (life insurance). My clients have been after me for years to create an industry specific CRM/lead/sales/client management program. I've always declined. I think at this juncture I've pretty much decided that I'm going to have our developer crack open our own code from scratch, for my own use. I can get exactly what I need from the outset and either sell or gpl the software to my other clients.

Well, then good luck with it!