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Thread: Timeout problem in campaign

  1. #1
    ldebernardini's Avatar
    ldebernardini is offline Sugar Community Member
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    Unhappy Timeout problem in campaign

    I'm experiencing a timeout problem in sending campaing emails. I'm working with Sugar 5.2a on IIS and MSSQL. It's the first campaign were are managing after moving Sugar from MySQL to MSSQL. When I force the "Send Queued Campaign Emails" from the "Manage Email Queue" in the "Admin" panel I receive a timeout error even if I increased the timeout limit in the php.ini to 180 seconds. Some email are in any case sent but no more than 10/15 each time. This is the first time I experience this problem that never arised using the MySQL DB. Do you know if it's relatied to MSSQL? Anybody has an idea on how to overcome it?

    Thanks in advance.
    Luigi De Bernardini

    Windows 2003 server Web Ed.
    5.2.0a CE edition
    IIS 6
    PHP 5.2.5
    MSSQL 2005
    __________________
    Luigi De Bernardini
    Autoware S.r.l. CEO
    E-mail: luigi.debernardini@autoware.it

    Config:
    Windows 2003 server web ed.
    SugarSuite v. 6.0.1
    IIS6
    PHP 5.0.4
    MySQL 4.1.12

  2. #2
    ldebernardini's Avatar
    ldebernardini is offline Sugar Community Member
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    Default Re: Timeout problem in campaign

    Any idea.

    Thanks
    __________________
    Luigi De Bernardini
    Autoware S.r.l. CEO
    E-mail: luigi.debernardini@autoware.it

    Config:
    Windows 2003 server web ed.
    SugarSuite v. 6.0.1
    IIS6
    PHP 5.0.4
    MySQL 4.1.12

  3. #3
    crmsiva's Avatar
    crmsiva is offline A Sugar Hero
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    Default Re: Timeout problem in campaign

    You can increase the timeout/max_execution_time value to a high value.
    OR
    Increase your server speed.

    Also IIS - MSSQL combination is slow, when compared to APACHE-MySql.

    So the immediate solution is, increase the timeout limit to a high value.

    Also why don't you try schedulers to send emails?

  4. #4
    ldebernardini's Avatar
    ldebernardini is offline Sugar Community Member
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    Default Re: Timeout problem in campaign

    The timeout is at 180 sec. but in any case the sysstem isn't able to send more than 7/10 mails. The same system worked before upgrading to MSSQL and to 5.1 without problems. I read in some threats that the same problem arises with Apache and MySQL. I think it's related at some kind of timeout in communication with the smtp server..
    __________________
    Luigi De Bernardini
    Autoware S.r.l. CEO
    E-mail: luigi.debernardini@autoware.it

    Config:
    Windows 2003 server web ed.
    SugarSuite v. 6.0.1
    IIS6
    PHP 5.0.4
    MySQL 4.1.12

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