Top Hover menu invisible

[alex weber]

During one of our updates to Sugar (as we promote from dev, to testing, to production) the top hovering blue menu (only in Sugar 6) became invisible. This is the
free-estimate where you can create an organization, contact, task, etc. Is there a missing image that is used in the background of that menu?

Thanks for the help,

[ashdwi1]

can you please post a screenshot here?

[eitrix]

with apc sometimes this happens but with no cache refresh in browser it comes back. Give more info

[new_guy]

Hello we are also missing the background image from the hovering menu (SugarCRM 6.2 CE). I have installed and reinstalled the theme it is still not showing up. All the files and directories have proper permissions. If anyone can help to fix that bug, many thanks ahead if time. It simply drives us crazy.

Take a look at this thread, it has the graphic image that will help you better to understand what I'm talking about - http://www.sugarcrm.com/forums/f165/...6-2-0-a-72688/


P.S. Another interesting fact came up. We have installed another copy of the Sugar 6.2 CE in the the root of our domain, a level up from our sub-domain account (where our original version of SugarCRM is located and the one we want to use) while sharing one database. The version that resides in sub-domain started to look how it should be no missing graphics, etc. on the other hand the root version now has the same problem as described previously. Has anyone experienced anything like this? We really need to fix that issue as soon as possible, any help or direction is VERY MUCH appreciated.

[rodnikosh]

Has anyone solved this problem ?
i have the same problem with 6.4.3 version on ie9 and firefox 11.... no visible tabs when pointing on them with the mouse pointer.