Tracker in emails defaults to 127.0.0.1/sugarcrm/campaign_tra.....

[Yavsy]

Hi all,

I have bitrock installation of Sugar 4.5.1h running on Ubuntu. During installation, it seemed that having localhost 127.0.0.1 as location of the CRM was a good idea, so I set it up this way, and everything except HTML editor on firefox works through the web server. I do have a major problem now though.

I wanted to setup a campaign with email template that points to our web site. So I set-up a tracker name myweb URL: http://www.myweb.com. I inserted the tracker into the email template as per instructions in the documentation,

When emails are sent out to my test group, the tracker doesn't go to our SugarCRM install ip address but defaults to 127.0.0.1/sugarcrm/campaign_trackerv.php?track=313413-34141-14314 (whole bunch of numbers, which look like standard mySQL id). So, the question is, how do I get rid of 127.0.0.1 and get my real external IP address in there?

Thanks!

Yav

[mfleeger]

It sounds as though you have installed Sugar using the defaults via a graphical browser. This will detect the site's URL as 127.0.0.1, which is indeed how you were connected at that time...

In short, you will need to modify the 'site_url' configuration parameter in the config.php file to reflect your externally facing IP address / URL. It should be around line # 206 in that file.

  ...
  'save_query' => 'all',
  'session_dir' => '',
  'site_url' => 'http://127.0.0.1/',
  'slow_query_time_msec' => '100',
  'sugar_version' => '4.5.1h',
  'sugarbeet' => true,
  ...

[Yavsy]

Thank you! That worked beautifully. I just couldn't find a place where these settings are all set.

Yav