Trouble Sending Email (Blank Screen, No Email Sent)

[kaufman.matt]

Hello-

I am new to sugarcrm so I apologize if this was covered elsewhere. I've gotten SugarCRM installed (4.5.0g) and it is handling inbound emails fine. I tried setting up outbound emails using a Google Enterprise email account, but could not get that to work. What happened is this..

1) I compose email
2) Hit send
3) SugarCRM comes back with a blank screen
4) No email sent, no email sitting in outbound queue

I saw people were having issues with Google Enterprise accounts so I went back and switched to sendmail. Still same problem. I also checked to make sure SugarCRM could find sendmail by hardcoding the path in SugarPHPMailer.php. Still same problem. I also changed it to generate debug log files and to be honest I didn't see anything out of place.

Anybody else have these issues?

-Matt

[kpit]

what extensions do you have installed for php?

[ggolin]

Hello-

I am new to sugarcrm so I apologize if this was covered elsewhere. I've gotten SugarCRM installed (4.5.0g) and it is handling inbound emails fine. I tried setting up outbound emails using a Google Enterprise email account, but could not get that to work. What happened is this..

1) I compose email
2) Hit send
3) SugarCRM comes back with a blank screen
4) No email sent, no email sitting in outbound queue

I saw people were having issues with Google Enterprise accounts so I went back and switched to sendmail. Still same problem. I also checked to make sure SugarCRM could find sendmail by hardcoding the path in SugarPHPMailer.php. Still same problem. I also changed it to generate debug log files and to be honest I didn't see anything out of place.

Anybody else have these issues?

-Matt

Yes, I am seeing these and other problems. Go look at your error_log and make sure php is not looking for mbstring.so in the wrong place. In my case (centos-4) php-5.1 installed somewhat crookedly and I had to move things around by hand.

HTH,
Greg

[kaufman.matt]

I know that MB Strings is not installed, but I thought that only mattered when you were doing international stuff. Here is the output of installed PHP modules:

Here is the output

[PHP Modules]
bcmath
bz2
calendar
ctype
curl
dba
dbx
dio
exif
ftp
gettext
gmp
iconv
imap
ionCube Loader
ldap
mime_magic
mysql
openssl
overload
pcntl
pcre
pgsql
posix
pspell
session
shmop
sockets
standard
sysvsem
sysvshm
tokenizer
wddx
xml
yp
zlib

[kpit]

mbstrings module is nessary for the operation of 4.5.0 and greater. the reason is that the database store is set to a default of UTF-8, and a need to do conversions for storage purposes, For example Email may or may not use UTF-8. UTF-8 provides a single charater set that is compatiable with all language and characters. Even though you may not be using those extended characters. SugarCRM made a unified decision that allows it to support all languages and provides a single code base that allow transformation from all character sets to a comon storage format.