Trying to add new data to assigned case email notification.

[dam]

In file en_us.notify_template.html has the following:

<!-- BEGIN: Case_Subject -->
Verizon TAC Case - {CASE_SUBJECT}
<!-- END: Case_Subject -->
<!-- BEGIN: Case -->
{ASSIGNER} has assigned a Case to {ASSIGNED_USER}.

Subject: {CASE_SUBJECT}
Priority: {CASE_PRIORITY}
Status: {CASE_STATUS}
Description: {CASE_DESCRIPTION}

You may review this Case at:
<{URL}>
<!-- END: Case -->

I would like to add the account name as well as the case number, i've tried different combinations but nothing works. Any ideas?

Thanks.

[aruns]

hi dam,
there is a code as shown below in modules/cases/case.php
function set_notification_body($xtpl, $case)
{
global $app_list_strings;

$xtpl->assign("CASE_SUBJECT", $case->name);
$xtpl->assign("CASE_PRIORITY", (isset($case->priority) ? $app_list_strings['case_priority_dom'][$case->priority]:""));
$xtpl->assign("CASE_STATUS", (isset($case->status) ? $app_list_strings['case_status_dom'][$case->status]:""));
$xtpl->assign("CASE_DESCRIPTION", $case->description);

return $xtpl;
}
add the fields whichever u want here and check it. I think it will work.

can u reply me if i can send notification if i edited a assigned case and the user must be notified that his assigned case is edited.