Trying to install Sugar Community - Intimidating!

[thestranger]

I am not techniclly experienced. I run my own business and want to try Sugar Community. This doesn't seem simple. I tried to install it at home yesterday and it would not take my username or password. Actually, during set-up, it did not ask me what I wanted as a username. Then afterwards it asked me for my username. I tried administrator, but that wouldn't work. Also, I do not know how to tell if I have Apache, or SQL or PHP. I also do not know how to pull up my "server" to type in <?php phpinfo(); ?>. I know, I'm hopeless.

Today I am at work, and I want to try and install it on my pc here at my small business. Maybe I'll have better luck here. I have a Windows Vista desktop. Any help would be appreciated. By the way, is Community recommended for use with IT people only? I do not want to get in over my head. Thank you!

[Angel]

You should consider using one of the Stack Installers as it simplifies the process further and is ideal for the less technical crowd. That's not to say that installing in general requires a great deal of technical expertise, but it does require a little savvy and the stack installers help reduce that need.

You can download the stack installers from here:
http://www.sugarcrm.com/crm/download...tml#installers

You should also consider taking a look at the install guide for further details:
http://www.sugarcrm.com/crm/support/...6.1.0-toc.html

[thestranger]

Thank you for your help. It seemed to go well until it tried to launch Sugar CRM: It said it was installing, and then the web page goes blank - it tells me the web page cannot be displayed HTTP 500 Internal Server Error.

I've tried restarting the computer. The page starts out with the Sugar dashboard and that it is installing, then after a few seconds goes to the HTTP 500 screen. Hmm. Any suggestions?

Thank you very much!

[andopes]

Hopefully the stack installer you had installed saves error log of apache. Look for this error log and take a look at last lines.
Hopefully you will see some error messages regarding the error.
Let us know it.

Cheers

[thestranger]

Thank you for your help! I could not find an error log on the Stack Starter.

I did find this error under Microsoft Event Viewer:

The Apache service named

reported the following error: >>>
(OS 10048)Only one usage of each socket address (protocol/network address/port) is normally permitted. : make_sock: could not bind to address 0.0.0.0:443


Could this be the problem? Thank you again.

[Angel]

Possibly. It seems to be complaining that you have two web servers running.

Try this:

1. Start > Run
2. Type services.msc and hit Enter
3. Select 'World Wide Web Publishing Service'
4. Right-click and choose Stop

Try restarting the SugarCRM stack. If it works, go back to the services control panel, double click the entry selected in step #3 and set it to start manually instead of automatic.

[thestranger]

I de-installed MS SQL and then installed MySQL. It installed ok. Now I get a screen that asks me for my username and password.

I did not give it a username during set-up and install. I did however have to provide three passwords: Sugar Administrator password, root user password, and PHP password. None of these work as a username.

[Angel]

The one you defined for the Sugar administrator is the one that it is requesting.

Enter 'admin' for the user name, along with whatever password it is you defined for the Sugar administrator and that should let you in.

Note it is case sensitive.

[thestranger]

Your instructions worked! Thank you!