trying to send email: You do not have access to this area. SugarOS 4.5.0.c

**ribbo** · 2006-10-24, 11:50 AM

Hi

we are slowly moving to use sugar more and more. today one of the users attempted to email other users from within sugar.

He received the following message:

"You do not have access to this area. Please contact your site administrator if you believe that you should have access.Redirect to Home in 3 seconds"

After which it directs him to the the home tab.

I can send emails from my account - which has administrative rights.

I have looked at the sugarcrm.log file (with debug enabled) and cannot see any glaring error messages or differances in how sugar tries to send the email.

Maybe there is a setting that I have missed? Both accounts have the same User Role applied to them and the same email settings (Internal SugarCRM mail client, text only, using the same smtp server)

I have not posted the sugarcrm.log file,but can if it is needed. See my sig. for system and software versions.

**ribbo** · 2006-10-24, 11:54 AM

In response to this issue:

I have granted the user admin rights (temporarily) and now he can send emails. So it has to be some setting I am missing somewhere, right?

thanks