Ubuntu File permissions

[mbert9]

SugarCE 5.0a
Install
Ubuntu 6.06.2 LTS Server
PHP 5.1.2
Apache 2.0.55
MySQL 5.0.22

Problems:
1. Cannot upload new logo - no error is reported but logo is not updated.
- I have verified that the logo is correct size and format, and tried various formats with same result
2. Cannot import contacts - "File was not uploaded successfully. It may be that the 'upload_max_filesize' setting in your php.ini file is set to a small number"
- All php settings have been modified as specified in the installation instructions
3. When "Display stack trace of errors" is enabled numerous error messages appear in the system, usually indicating and "Undefined Index"
- Because of the first two problems, i suspect that this is also related to file permissions....

Steps taken:
1. chown all files to www-data:www-data
2. chmod all files to 777
Result: No change
3. I then followed the file permission instructions in the wiki exactly, directory by directory
Result: No change

Any ideas?

[DragonflyMaster]

SugarCE 5.0a
Install
Ubuntu 6.06.2 LTS Server
PHP 5.1.2
Apache 2.0.55
MySQL 5.0.22

Problems:
1. Cannot upload new logo - no error is reported but logo is not updated.
- I have verified that the logo is correct size and format, and tried various formats with same result
2. Cannot import contacts - "File was not uploaded successfully. It may be that the 'upload_max_filesize' setting in your php.ini file is set to a small number"
- All php settings have been modified as specified in the installation instructions
3. When "Display stack trace of errors" is enabled numerous error messages appear in the system, usually indicating and "Undefined Index"
- Because of the first two problems, i suspect that this is also related to file permissions....

Steps taken:
1. chown all files to www-data:www-data
2. chmod all files to 777
Result: No change
3. I then followed the file permission instructions in the wiki exactly, directory by directory
Result: No change

Any ideas?

For problems 2 and 3, if you installed as Admin and chmodded 777, I have no clue.
For problem 1, try deleting folder <sugar-root>\cache...

[netron]

check your php.ini to see if file uploads are allowed.

usually they get uploaded temporarily to /tmp

i hang out on the IRC channel if you want to ask more questions.

irc.freenode.net

#sugarcrm channel

[mbert9]

Still no luck...this is what I tried.

Checked php.ini:
-uploads were on
-saw an error in my open_basedir, so I tired it corrected as well as not specified

Reset file permissions:
-chmod -R 777 ./ from sugar dir

Deleted Cache:
-tried this first and then after each additional change I made, as well I completely restarted the server in between changes just to make sure everything cleared

[DragonflyMaster]

Hi again.

About the logo issue, try a manual substitution of the logo file.
The standard Sugar logo is inside this path:
<sugar-root>/themes/<theme-name>/images/company_logo.png
Each theme has its own logo, so if you want to use the same logo with all theme, change it in every <theme-name>/images/ folder.

[mbert9]

Finally had a chance to go at it again today and discoverd somehow that my logo had taken during my last attempt, but now when I try to change it again it doesn't seem to work. I am going to shut everything down and restart and see if anything has changed.

I seemed to have solved the contacts importing problem - there was now import or upload directory in my /cache dirctory. After creating them and giving them the appropriate rights I was able upload a file and import some contacts.

[mbert9]

Ok, atter I started to have problems wiht applying the update patch I reverted back to my original image of my installation that I had at the start of this post.

The only thing I did after that was remove the open_basdir directive in the php.ini file.

Now everythign appears to be working (though my import does not complete, but I beleive this is an unrelated problem from other posts I have seen)