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Thread: unable to attach document-internal server error

  1. #1
    proycon is offline Junior Member
    Join Date
    Sep 2009
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    Default unable to attach document-internal server error

    Hi,

    I am using the latest sugarcrm 5.2j. I created a number of documents and uploaded my pdf files. Now i tried to attach some of these documents to my email, and i got a popup with "Internal Server Error".
    I got however no error message in any of the logs.
    Above this, it looks like i can attach some documents, and some others not.
    Let's say i have 10 documents. If i select one, i probably can attach it. If select 2, i need to find the right pairs of documents which i can send. Ther are document which i can send together, other ones not.
    Could this be some sort of size limitation? My docs are small, ca. 300k each.
    Your help is really appreciated!
    Steve

  2. #2
    proycon is offline Junior Member
    Join Date
    Sep 2009
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    2

    Default Re: unable to attach document-internal server error

    Hi,
    It seems to me, that there is an attachment size limit around 1 MB. I can attach one or more files if their cumulated size is below 1 MB. I cannot find however any such limit to configure.
    I tested also with external attachments, it shows the same behaviour.
    Any ideas?
    regards
    Steve

  3. #3
    andopes's Avatar
    andopes is offline A Sugar Hero | Help Forum Moderator
    Join Date
    Jul 2006
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    São Paulo - Brazil
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    8,335

    Default Re: unable to attach document-internal server error

    Have a look at the error log of your web server, hopefully you will find some error message at the tail of such file regarding the error.
    The configuration file for php is the php.ini.
    Create a single php script containing this lines at the root of your sugar installation:

    PHP Code:
    <?PHP
    phpinfo
    ();
    ?>
    Go to browser and load this script.
    You will see a huge page.
    The first table will display some php informations, including the path to php.ini file.
    You need to modify this file in order to update some attributes, according to error message you fetch from error log.

    Regards
    André Lopes
    DevToolKit / Project of the Month - June 2009
    Lampada Global Services- Open Source Solutions
    Avenida Ipiranga, 318
    Bloco B - CJ 1602
    São Paulo, SP 01046-010
    Brazil
    Office: +55 11 3237-3110
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    e-mail: andre@lampadaglobal.com

    Lampada Global delivers offshore software development and support services to customers around the world.
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    I DO NOT answer questions through PM and Email. If you need some help post your question into SugarForum.

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