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Thread: Unable to delete test entries in campaign

  1. #1
    ldebernardini's Avatar
    ldebernardini is offline Sugar Community Member
    Join Date
    Jul 2005
    Location
    Vicenza - Italy
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    104

    Unhappy Unable to delete test entries in campaign

    After spending some days to have campaign trackers working I finally tested my email campaign send emails to the test list targets. Off course not everything was perfect and I needed to delete the test entries to try again. Unfortunately the "delete Test Entries" button seems not to work properly. Sugar does something (it's pretty slow to refresh the page) but nothing changes in terms of Campaign details. Trying to send the test mails again all the mails are filtered (since they have been already sent) except to the ones that target users. I tried to set to True the deleted field of the records related to the specific campaign in the campaing_log table. Doing so the statistics (bar graph) in the campaign detail page disappear and all the sent email records go away, but when I try to send the test emails again the behavior is the same.
    I've updated to 6.1.1 but nothing changes.
    Has anyone some suggestion? Is this a known bug? Is there any workaround?

    Thanks in advance

    Luigi De Bernardini
    Autoware S.r.l. CEO
    E-mail: luigi.debernardini@autoware.it

    Config:
    Windows 2003 server web ed.
    SugarSuite v. 6.1.1
    IIS6
    PHP 5.0.4
    MySQL 4.1.12

  2. #2
    ldebernardini's Avatar
    ldebernardini is offline Sugar Community Member
    Join Date
    Jul 2005
    Location
    Vicenza - Italy
    Posts
    104

    Default Re: Unable to delete test entries in campaign

    Nobody else experiencing the same issue?
    __________________
    Luigi De Bernardini
    Autoware S.r.l. CEO
    E-mail: luigi.debernardini@autoware.it

    Config:
    Windows 2003 server web ed.
    SugarSuite v. 6.0.1
    IIS6
    PHP 5.0.4
    MySQL 4.1.12

  3. #3
    unclebuck is offline Sugar Community Member
    Join Date
    Sep 2010
    Location
    Chicago, Illinois USA
    Posts
    23

    Default Re: Unable to delete test entries in campaign

    We are having the same issue with version 6.1.3 When I click on the button that has "Delete Test Entries" the system goes through some process but then the records still exist.

  4. #4
    cmw
    cmw is offline Junior Member
    Join Date
    Apr 2010
    Posts
    3

    Default Re: Unable to delete test entries in campaign

    Similar problem with CE 5.5.4. Created a campaign, performed testing/adjustments, and now ready to roll out. Clicked on the remove test entries. It removed everything except the pass-thru tracker stats. How do I zero everything out so I can launch the campaign clean?

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