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Thread: Unable to edit Layouts Details View

  1. #1
    Soroush is offline Member
    Join Date
    Mar 2011
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    Los Angeles, CA
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    Default Unable to edit Layouts Details View

    Hello Everyone!

    I've just done a clean install of SugarCE Version 6.1.2 (Build 5555); not using FastTrack install on Suse Linux 11. Everything is working and I don't have any issue on the surface!

    I went and added some fields to the LEADS module; no problem!

    Then I went to the Layout and that's where I begin to have problems? I can expand the Layout, but, when I click on say Detail View, I get a Failed To Retrieve Data flash on top and then nothing? If I click on anything else under layout I don't get a response unless I go out or hit F5 to refresh.

    I believe the List View and Quick View is working; but Detail View or Edit View are not; any ideas?

    Using Chrome and FireFox, I have been able to see some more errors:

    All the 404 errors are in the build folder; but the blank subfolder is missing from all the branches?

    Example: http://crm.santech.net/include/javas.../paginator.css


    Failed to load resource: the server responded with a status of 404 (Not Found) resize.css
    Failed to load resource: the server responded with a status of 404 (Not Found) tabview.css
    Failed to load resource: the server responded with a status of 404 (Not Found) treeview.css
    Failed to load resource: the server responded with a status of 404 (Not Found) calendar.css
    Failed to load resource: the server responded with a status of 404 (Not Found) datatable.css
    Failed to load resource: the server responded with a status of 404 (Not Found) paginator.css
    Failed to load resource: the server responded with a status of 404 (Not Found) layout_sprite.png

    Failed to load resource: the server responded with a status of 500 (Internal Server Error) index.php

    Not sure on the index.php as I obviously have that and it's working! I did try to simulate the same thing with FireFox and if I'm using the right console, FireFox is just dropping CSS requests that it doesn't find; it doesn't show the index.php as an error just a warnning.

    FireFox
    Warning: Error in parsing value for property 'display'. Declaration dropped.
    Source File: http://crm.santech.net/index.php?mod...ction%3Dwizard
    Line: 0


    Warning: Unknown property 'text-overflow'. Declaration dropped.
    Source File: http://crm.santech.net/cache/themes/.../style.css?c=1
    Line: 2516

    Lastly, I searched my original ZIP download, and the files in questions don't exist in the path Sugar is looking at; they are at a different path:
    /SugarCE-Full-6.1.2/include/javascript/yui/build/resize/assets/skins/sam/
    which also exists in my installed path?

  2. #2
    item is offline Sugar Community Member
    Join Date
    Oct 2010
    Location
    BELGIUM
    Posts
    193

    Default Re: Unable to edit Layouts Details View

    Hi,

    check this : http://www.sugarcrm.com/kb/tag/permissions/
    And maybe, you can go to Admin page, choose Upgrade Wizard : this first process will check for permission error.
    For missing files (appache access files or permission or ..)
    Regards

  3. #3
    Soroush is offline Member
    Join Date
    Mar 2011
    Location
    Los Angeles, CA
    Posts
    10

    Default Re: Unable to edit Layouts Details View

    Thanks for the clever idea! Unfortunately, it passed and that's not it! Although I had thought it's the case as well and had gone and check all the rights.

    File Permissions: All Files Writable
    Database Privileges: All Privileges Available
    Detected Settings: All System Settings Requirements Satisfied

    What do you make of the missing files the browser is reporting?
    Last edited by Soroush; 2011-03-09 at 08:22 PM.

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