Unable to enter/modify contact email addresses in 6.0

[Robert Gay]

I am having problems entering email addresses to contact records in 6.0 Professional edition. Does anybody have a solution to this?

[andopes]

What kind of trouble?
Save button will not work or anything else?

Regards

[Robert Gay]

The add (+) Email Address is grayed out. It, and the buttons for Primary, Opted Out and Invalid are also grayed out / not available.

Prior to upgrading from Community 5.5.4 to Professional 6.0, I had email addresses in contact records. Those were a combination of keyed in and imported entries. They have survived the upgrade.

I had an email address associated with a person's name that was in a Lead record. It was entered prior to upgrading to 6.0. Today, I converted the Lead and checked the Create Contact, Create Account and Create Opportunity check boxes. When the system saved the records, the email address for the contact had disappeared.

[Robert Gay]

It turns out that one of my colleagues at work was able to use this feature with Internet Explorer. I have been using Foxpro and that seems to be the source of this particular problem.

[sugarsinatra]

I have the same problem when using Google Chrome. But it works fine with Explorer. Tkx for the tip!

Now, it would be great if I could keep using Chrome of course