unable to get send lost password to work

**Eric T** · 2010-11-26, 05:57 PM

I am hoping someone can help me.

I upgraded to the latest version of community and now I have to use the IMAP configuration for my email.

When I set up my system email under admin/email settings and try a test email nothing works. However if i go to the actual email tab and compose an email using the settings i set up for that account (admin) i can send and receive emails.

Here is where i am really confused. I need to set up my account users, so i am in the admin panel with a new user set up and I want to reset the password so i get a system generated password sent to the email i specify and i keep getting this error:

System is unable to process your request. Please check: -SMTP Server URL and Port
-SMTP Username and SMTP Password -Recipient Email Address -Your server status

Also if i try to get the system to email my admin account the lost password I still get the same error.

Any advice would be greatly appreciated.

Thanks

**morrighu** · 2012-01-25, 07:18 PM

Since no one bothered to reply to you, I'll take a whack at it. You need to run a SQL query to update your password in the database.

UPDATE users set password = MD5 (user_name) where user_name = "Admin"

or something similar should reset the password for your admin user to what ever the admin user name is. You'll have to look at your database and see how the table is structured. You might need to adjust column names and the user name but that's the gist of it.