Unable to mass assign Leads - Possible Bug in Mass Update Lead Assignment

[appliedwatch]

For some reason, I am unable to checkmark multiple leads and assign them to someone else. When I do so, I get a blank lead list page.

to reproduce:

1) I select multiple leads in my lead list
2) At the bottom in the Mass Update box, I type in the users name I want to assign those leads to
3) I click UPDATE button

The next page I get is the lead list with zero leads listed, which leads me to believe this is a bug.
I can assign other people's leads to myself just fine. This bug seems to be reproducable in 4.5.0F and 4.5.0G still after upgrading. Please advise?

Eric Hines
CEO
Applied Watch Technologies
www.appliedwatch.com

[ruchida]

I've tried the same thing on the Sugar online demo, and have not been able to reproduce it.
Do you see any log?

[roblaus]

I was doing it yesterday with some 300 leads at a time and it worked without problems (4.5g)
Malcolmh pointed me to a possible memory issue (connected to imports), he says that the memory limit should be set to 350M in php.ini.

rgds
rl

[appliedwatch]

Hey, darn, I was hoping that would work. Incremented it to 350m from 8.. Restarted Apache, no go.. The only thing I can think of is that this got foobared during a recent upgrade? I dunno, but its definately borked..

Any other ideas?

ESH

[appliedwatch]

Ruchida,

I got an error message for you. Please advise?

--- apache error_log ---


[Mon Dec 18 08:22:53 2006] [error] PHP Fatal error: Call to undefined function: mb_encode_mimeheader() in /usr/local/sugarcrm/include/Localization/Localization.php on line 307

[franklin_sugar]

I tested this use case on 4.5.0f, 4.5.0g, and 4.5.1 beta. They all worked for me.

Can you provide more infomation about your environment?
1) operating system
2) database
3) php version
4) web serser
5) how many leads do you have?
6) how many leads did you select to update?
7) which sugar build do you use? (in the About page)

Thanks,
Franklin

[blipper2000]

Did you compile mb_strings module into your PHP build?

[appliedwatch]

If its a compile-time option to php then no, I didnt.. Damn.. Looks like their is another thread on this. I'll follow that. Problem is, I don't think I have my php install directory anywhere Oh k, back to square one.. I hope this is it..

[appliedwatch]

Gentlemen, I still am getting the same error even after recompiling PHP. Can someone please assist? I need to get this fixed.
This is what I posted to Julian in his other thread:


Julian,

I need your help with this. I've followed that PHP page but think I am forgetting to do something. I've followed the instructions, recompiled PHP, edited the php.ini per the instructions on that page and Im still getting the error in Sugar complaining about:


Fatal error: Call to undefined function: mb_encode_mimeheader() in /usr/local/sugarcrm/include/Localization/Localization.php on line 307

Whenever I mass assign leads to someone. Please advise.

Information:
************

./configure --with-zlib --with-mysql --with-apache=../apache_1.3.33 --enable-
mbstring

intranet:/awcc/php-4.4.1 # php -v
PHP 4.4.1 (cli) (built: Dec 29 2005 12:47:33)

intranet:/awcc/php-4.4.1 # uname -a
Linux intranet 2.6.8-24-default #1 Wed Oct 6 09:16:23 UTC 2004 i686 i686 i386 GNU/Linux




; Set default language
mbstring.language = Neutral; Set default language to Neutral(UTF-8) (default)
mbstring.language = English; Set default language to English
mbstring.language = Japanese; Set default language to Japanese

;; Set default internal encoding
;; Note: Make sure to use character encoding works with PHP
mbstring.internal_encoding = UTF-8 ; Set internal encoding to UTF-8

;; HTTP input encoding translation is enabled.
mbstring.encoding_translation = On

;; Set default HTTP input character encoding
;; Note: Script cannot change http_input setting.
mbstring.http_input = pass ; No conversion.
mbstring.http_input = auto ; Set HTTP input to auto
; "auto" is expanded to "ASCII,JIS,UTF-8,EUC-JP,SJIS"
mbstring.http_input = SJIS ; Set HTTP2 input to SJIS
mbstring.http_input = UTF-8,SJIS,EUC-JP ; Specify order

;; Set default HTTP output character encoding
mbstring.http_output = pass ; No conversion
mbstring.http_output = UTF-8 ; Set HTTP output encoding to UTF-8

;; Set default character encoding detection order
mbstring.detect_order = auto ; Set detect order to auto
mbstring.detect_order = ASCII,JIS,UTF-8,SJIS,EUC-JP ; Specify order

;; Set default substitute character
mbstring.substitute_character = 12307 ; Specify Unicode value
mbstring.substitute_character = none ; Do not print character
mbstring.substitute_character = long ; Long Example: U+3000,JIS+7E7E

[appliedwatch]

Can someone please get back to me on this issue.