Unable to retrieve any bounce email

[ikariya]

Sorry to bother you once more with an inbound email problem but i think i'm quite lost !

here's my atual setup :

[root@ServerWeb SugarCRM]# php -v
PHP 5.2.9 (cli) (built: Apr 15 2009 09:30:33)

[PHP Modules]
bz2
calendar
ctype
curl
date
dbase
dom
exif
fileinfo
filter
ftp
gd
gettext
gmp
hash
iconv
imap
json
ldap
libxml
mbstring
mysql
mysqli
odbc
openssl
pcntl
pcre
PDO
pdo_mysql
PDO_ODBC
pdo_sqlite
posix
readline
Reflection
session
shmop
SimpleXML
sockets
SPL
standard
sysvmsg
sysvsem
sysvshm
tokenizer
wddx
xml
xmlreader
xmlrpc
xmlwriter
xsl
zip
zlib

[Zend Modules]

[root@ServerWeb SugarCRM]# httpd -v
Server version: Apache/2.2.13 (Unix)

[root@ServerWeb SugarCRM]# crontab -u root -e
* * * * * cd /home/website/SugarCRM; /usr/bin/php -f cron.php > /dev/null 2>&1

seems to work as reported in /var/log/cron

Sep 29 09:15:01 localhost CROND[8843]: (root) CMD (cd /home/website/SugarCRM; /usr/bin/php -f cron.php > /dev/null 2>&1)

MySQL Version is : 5.1.37
My sugarCRM version is : CE 5.2j
Linux Version : Fedora 11

I've setup a test campaign using good and wrong email adresses to see if email settings and bounce settings are working. Mails were sent, campagn tracking seems to work but i cant get any bounce email in the group folders.

I've checked on the web interface of the email account and there are mails for wrong email adresses so it seems that the problem is in email retrieving from SugarCRM. Error mails are of this type :

"Mail delivery failed: returning message to sender"

My email server both support POP3 and IMAP so i've tried to change connexion protocol from POP to IMAP but there's no significant improve.

searching for somedays now, i've found some erros messages in various log files, especially in th apache logs :

[root@ServerWeb SugarCRM]# cd /etc/httpd/logs/
[root@ServerWeb logs]# more error_log
[Tue Sep 29 08:22:23 2009] [error] [client 82.228.164.2] PHP Notice:  Undefined variable: error in /home/website/SugarCRM/modules/InboundEmail/Save.php on line 199, referer: http://atanor-sa.gotdns.org/SugarC
RM/index.php
[Tue Sep 29 08:23:59 2009] [error] [client 82.228.164.2] PHP Notice:  Undefined variable: error in /home/website/SugarCRM/modules/InboundEmail/Save.php on line 199, referer: http://atanor-sa.gotdns.org/SugarC
RM/index.php

and when i edit the /sugarCRM/sugarcrm.log i got the following debug messages :

Tue Sep 29 09:08:02 2009 [8492][1][INFO] -----> Scheduler found [ 4 ] ACTIVE jobs
Tue Sep 29 09:08:02 2009 [8492][1][DEBUG] ----->Schedulers->deriveDBDateTimes() got an object of type: schedulers
Tue Sep 29 09:08:02 2009 [8492][1][DEBUG] ----->got * day
Tue Sep 29 09:08:02 2009 [8492][1][DEBUG] ----->got * months
Tue Sep 29 09:08:02 2009 [8492][1][DEBUG] ----->Scheduler did NOT find valid job (Prune User History Table on 1st of Month) for time GMT(2009-09-29 07:08)
Tue Sep 29 09:08:02 2009 [8492][1][DEBUG] ----->Schedulers->deriveDBDateTimes() got an object of type: schedulers
Tue Sep 29 09:08:02 2009 [8492][1][DEBUG] ----->got * day
Tue Sep 29 09:08:02 2009 [8492][1][DEBUG] ----->got * months
Tue Sep 29 09:08:02 2009 [8492][1][DEBUG] ----->got * dates
Tue Sep 29 09:08:02 2009 [8492][1][DEBUG] ----->got * hours
Tue Sep 29 09:08:02 2009 [8492][1][DEBUG] ----->Scheduler did NOT find valid job (Check Inbound Email Accounts) for time GMT(2009-09-29 07:08)
Tue Sep 29 09:08:02 2009 [8492][1][DEBUG] ----->Schedulers->deriveDBDateTimes() got an object of type: schedulers
Tue Sep 29 09:08:02 2009 [8492][1][DEBUG] ----->got * day
Tue Sep 29 09:08:02 2009 [8492][1][DEBUG] ----->got * months
Tue Sep 29 09:08:02 2009 [8492][1][DEBUG] ----->got * dates
Tue Sep 29 09:08:02 2009 [8492][1][DEBUG] ----->Scheduler did NOT find valid job (Run Nightly Process Bounced Campaign Emails) for time GMT(2009-09-29 07:08)
Tue Sep 29 09:08:02 2009 [8492][1][DEBUG] ----->Schedulers->deriveDBDateTimes() got an object of type: schedulers
Tue Sep 29 09:08:02 2009 [8492][1][DEBUG] ----->got * day
Tue Sep 29 09:08:02 2009 [8492][1][DEBUG] ----->got * months
Tue Sep 29 09:08:02 2009 [8492][1][DEBUG] ----->got * dates
Tue Sep 29 09:08:02 2009 [8492][1][DEBUG] ----->Scheduler did NOT find valid job (Run Nightly Mass Email Campaigns) for time GMT(2009-09-29 07:08)

To complete i must admit there are some very strange behaviour :

- When I setup individual email accounts, based on POP or IMAP, i can get inbound emails
- When i setup a group email with the "Create case" i can also get emails, cases are created but cases are always assigned to admin whatever the distribution method i use

I've tried using other mail provider, and even in setting up a 5.5beta2 installation but i got the same results !

any idea why i can't get bounce emails into group folders ?

[roblaus]

If you check here for user 'kuske' you will find some comments and even solutions for this particular issue. It seems as if the Sugar code needs to be adjusted to work for more than a single bounce message type.

However, I have exactly the same issue for a very long time now and I have given up on it. The few bounces I have I correct manually. No solution but a way...

[ikariya]

yep, i've yet read almost all posts on the subject and checked any idea,

i'm about to give up !

[ikariya]

any idea ?

[hkphooey]

I've replied to another thread on this topic. Maybe we can pool our intelligence and come up with a solution: http://www.sugarcrm.com/forums/showthread.php?p=191672