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Thread: Unable to save

  1. #1
    igalco14 is offline Junior Member
    Join Date
    Feb 2010
    Posts
    3

    Default Unable to save

    Hello to everyone!
    I'm trying to insert a new status in the Drop-down editor and when i'm clicking add it's being added but once i'm clicking save it's reseting the list and the new status is no where to be seeing.
    I'm logged in with Administrator user so i'm almost sure that the problem is not with Permissions - anyone else have an idea?
    P.S
    It's not only happens with status - also when i'm trying to re-configure the Search window or anything else that requires saving to DB.
    Thanks for the help and have a great day!

  2. #2
    Angel's Avatar
    Angel is offline Sugar Community Member
    Join Date
    Jul 2005
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    Los Angeles
    Posts
    4,813

    Default Re: Unable to save

    Older versions of Sugar had a bug where values with an apostrophe cause the exact behavior you are describing with the drop down list. Which version of Sugar are you using?

    The search window problem does sound like a permissions issue as the changes aren't saved to the database, they are saved to the <sugar>/custom folder.

    Chances are that both issues are the permissions related as the drop down values are also stored in a file stored in the same folder.
    Regards,

    Angel Magaņa
    Co-Author: Implementing SugarCRM 5.x (Packt Publishing -- Sept. 2010)
    Blog: http://cheleguanaco.blogspot.com.
    Twitter: @cheleguanaco.

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