Unable to view messages in INBOX

[guhanr]

I'm running Sugar CE Version 5.2.0a (Build 5447) on a shared Linux host; Apache 2.2.1 and PHP 5.2.9 and am unable to read email within the INBOX

We use Google Apps for our email - I'm able to configure smtp and imap settings within SugarCRM and can send mail correctly (so, SMTP works). I've selected the INBOX folder to monitor - I intend to able to "view" the email and 'move' only whats necessary into SugarCRM. However, I cant see any incoming email within the SugarCRM client view. Whether I click Check now or rt-click on INBOX and select Synchronize, Check now, it whirs for a while and then no dice.

After lots of unsuccessful fiddling around, I tried connecting to email from a fresh installation on a professional shared host and I can see all the email correctly.

The email settings to reach the servers (smtp.gmail.com and imap.gmail.com) with fully qualified user names i.e user@domain.com are identical on both servers, which essentially means that the settings are right, but there is a problem with the way my SugarCRM installation is setup.

The dev guide says

...In the case of monitoring personal email, each user needs to configure his personal email account in the Email tab. When a user sets up such an account, the Sugar system downloads just the headers of all the email messages, but not the email body, and puts the headers in the email_cache table in the Sugar DB.Once the user clicks on an email to read it, the email message body is now downloaded from the mail server and put into the local file system in the cache directory. However at this point, the email is still not “imported” into Sugar and therefore it is neither linkable to other objects nor visible to other users....

I read the forums and checked sugarchris FAQ - My scheduler jobs are all Active and working. What else could be the problem?

Any help is welcome, as this is the only thing (up until now) holding up the rollout...

Thanks

[kuske]

It is a php 5.2.9 issue. You only must change all 5 calls to imap_fetch_overview in module /modules/InboundEmail/InboundEmail.php from

imap_fetch_overview($this->conn, $concatResults, SE_NOPREFETCH+SE_UID);

to

imap_fetch_overview($this->conn, $concatResults, FT_UID);

Seems to be the same issue as threads http://www.sugarcrm.com/forums/showthread.php?t=45286 , http://www.sugarcrm.com/forums/showthread.php?t=45286 and
http://www.sugarcrm.com/forums/showthread.php?t=31531

[guhanr]

Making that change works!!
Wow Mr. Kuske! You are a genius and have just saved the day. You rock!

Thank you.

[dvogelca]

I was suffering from the same problem, the fix worked like a champ.

Thank you so much

[Skwark]

I had this issue but could only find two references to the line above, not 5 (running 5.2.0e).