"Undefined" When trying to add email address in Accounts

[tszuta]

Well, first I should let you all know that I am brand new to SugarCRM. The forums proved to be quite helpful during installation.

Ok, on to my question. I am trying to set up and Account. I can enter all of the account information, address information, and description, but when I try to enter the email address I get a problem. When I try to do this, to the right side of the address box, "undefined" appears. I then can not save the account. If I remove the email address, the account will not save either. I have searched the forum but have not turned up a solution to this. It seems like I can create the account but I just can not enter a thing in the email address box.

This problem has again surfaced when I try to add a contact. The same scenario applies here as well.

I am using the latest version of Sugar Community Edition (downloaded & installed last night) on a Linux server. If you need any more information, I will be glad to provide.

Any help is appreciated.

[jdhoss]

I'm having the exact same issue. Does anyone have a solution? Please help.

[betuamc]

I have same issue with leads.

[jayrb]

I first discovered this in a custom module. I've since found it happening in Contacts and Leads. There is a major issue with the email widget, it would seem. The below example is while trying to enter a new lead. Using Sugar Pro 5.1.0a, very fresh install.

In Firebug, I can get this error msg (note, http stuff removed to stop auto url recognition):
/index.php? &module=Contacts&action=RetrieveEmail&target=email Address0&email=someone@domain.com

It points to this script: /include/javascript/sugar_grp1_yui.js

The Response says:
406 Not Acceptable
<h1>Not Acceptable</h1>

<p>An appropriate representation of the requested resource /index.php could not be found on this server.</p>

Jay

[domproblem]

Hi im a first time user of sugar and love the system
but im having the same issue . i found as the administrator i could save the lead with the email in but as just a user i could not has any one found an answer to this?

[linuxbastard]

Hi guys,

This is the same as this issue http://www.sugarcrm.com/forums/showt...ave+with+email

I posted a work around for regular users in the post above since the admin can save email.

What you do is save the account without an email address and then go back and edit the account. After entering an email address on the edit screen, Instead of hitting the save button on top, hit the save and continue button on the right.

I'm still looking for a permanent fix. I wonder if this is a bug and if someone has already submitted it.

edit: BTW, someone has a solution but is only limited to people with the titlechanger module and version 5.1

http://www.sugarcrm.com/forums/showt...d=1#post142457

[zecc]

The reason why some people see "undefined" is because they don't have 'LBL_VERIFY_EMAIL_ADDRESS' defined in their $app_strings.

Just add a line to your include/language/xx_xx.lang.php with something like:

     'LBL_VERIFY_EMAIL_ADDRESS'=>'Checking for existing email entry...', 
  

You should see the new message appear instead of "undefined" (after you rebuild your JavaScript language files, of course)

Making this message disappear, now that's a different story...