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Thread: Unnamed error importing accounts

  1. #1
    titobustillo is offline Sugar Community Member
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    Default Unnamed error importing accounts

    Hi. I'm trying to import 22000 accounts upgrading some data in it, and when Sugar is importing, suddenly shows a windows with an error only showing a phrase, that is related to the name of an opportunity. But I'm not importing any data related to opportunities.
    Any idea? Thanks

  2. #2
    titobustillo is offline Sugar Community Member
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    Default Re: Unnamed error importing accounts

    I think it happens when importing is around 2000 accounts.

  3. #3
    mtvtaras's Avatar
    mtvtaras is offline Sugar Community Member
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    Default Re: Unnamed error importing accounts

    Hi titobustillo,

    For fixing it try to change max_execution_time to upper into php.ini

    Cheers

  4. #4
    andopes's Avatar
    andopes is offline A Sugar Hero | Help Forum Moderator
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    Default Re: Unnamed error importing accounts

    There are two possibilities:
    time out as mtvtaras suggested
    or memory overflow. So it is interesting to configure max_allowed_memory on php.ini to 256M or higher.

    Cheers
    André Lopes
    DevToolKit / Project of the Month - June 2009
    Lampada Global Services- Open Source Solutions
    Avenida Ipiranga, 318
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    São Paulo, SP 01046-010
    Brazil
    Office: +55 11 3237-3110
    Mobile: +55 11 7636-5859
    e-mail: andre@lampadaglobal.com

    Lampada Global delivers offshore software development and support services to customers around the world.
    Lampada is proud to be a SugarCRM Gold Partner, revolutionizing Customer Relationship Management.

    I DO NOT answer questions through PM and Email. If you need some help post your question into SugarForum.

  5. #5
    titobustillo is offline Sugar Community Member
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    Default Re: Unnamed error importing accounts

    Max_execution_time is set to 120 actually. And max_memory is set to 368.
    I will try increasing max_execution_time.
    Thanks.

  6. #6
    andopes's Avatar
    andopes is offline A Sugar Hero | Help Forum Moderator
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    Default Re: Unnamed error importing accounts

    Double check tail of apache error_log. Hopefully you will see any error message regarding such issue.

    Cheers
    André Lopes
    DevToolKit / Project of the Month - June 2009
    Lampada Global Services- Open Source Solutions
    Avenida Ipiranga, 318
    Bloco B - CJ 1602
    São Paulo, SP 01046-010
    Brazil
    Office: +55 11 3237-3110
    Mobile: +55 11 7636-5859
    e-mail: andre@lampadaglobal.com

    Lampada Global delivers offshore software development and support services to customers around the world.
    Lampada is proud to be a SugarCRM Gold Partner, revolutionizing Customer Relationship Management.

    I DO NOT answer questions through PM and Email. If you need some help post your question into SugarForum.

  7. #7
    titobustillo is offline Sugar Community Member
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    Default Re: Unnamed error importing accounts

    I think error is related to ProcessManager module. I'm in contact with PM support. Thanks,

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