Updating Campaign Contact using the Lead Capture Form

[southwestcrm]

Hi,

I need to understand how Sugar deals with contacts who follow a link from a Sugar-generated campaign email to fill in the lead capture form following receipt of an email offer.

I do not want a new contact created in the system since they already exist. I would like an ACTIVITYcreated which becomes linked to the LEAD who is making the enquiry.

Am I using Sugar correctly?

I have puchased a mailing list and imported them into the LEADS table. Is this the done thing? Should these have been imported as TARGETS?

I am also sending the mailshot to existing customers who are stored in my ACCOUNTS and CONTACTS tables (under a seperate TARGET list). When they fill in the enquiry form, does Sugar generate a new LEAD for this existing contact in the database? Can an activity be generated instead?

Am I making any sense?

[eskimo111273]

I was wondering about this exact functionality. Have you figured it out?

[tomkerswill]

I too would like to be able to include a link to a web lead capture form in a campaign email, and have it update the lead (rather than create a new one). Or even better (as the OP suggested) to have it create a call, though I guess that's more complex. Is there a way to do either of these?

Thanks

Tom