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Thread: upgrade to 4.5.0b hangs in wizard

  1. #1
    debosset is offline Sugar Community Member
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    Default upgrade to 4.5.0b hangs in wizard

    Hi all,

    I have a running 4.5.0 fresh-installation...

    I wanted to make an upgrade to patch 4.5.0b

    I've downloaded the ZIP.

    When I get to the Upgrade Wizard. I come on the start page !

    When I click [Next] I become a blank (emply) page with following URL http://l3crm.l3it.ch/index.php

    Any Ideas ?

    Best regards, Jean

    OS Linus
    Sugar Version 4.5.0 (Build 1124)
    Webserver Apache 1.3.37 (Unix)
    PHP 5.1.5
    MySQL 5.0.24 :
    Last edited by debosset; 2006-10-05 at 01:16 PM.

  2. #2
    debosset is offline Sugar Community Member
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    Default Re: upgrade to 4.5.0b hangs in wizard

    Quote Originally Posted by debosset

    When I get to the Upgrade Wizard. I come on the start page !

    :
    On the first screen of the upgrade wizard : Start

    I miss the "incomplete" mention for all five steps !



    Jean

  3. #3
    debosset is offline Sugar Community Member
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    Angry Re: upgrade to 4.5.0b hangs in wizard

    Is no one there ?

    I would really appreciate any help on this particular point !

    As mentionned in the original messages, the first form in the upgrade wizzard already seams to be incomplete (see image)

    When pressing [next] getting a blank page without any comment !

    Thanks

    Jean

  4. #4
    ruchida's Avatar
    ruchida is offline A Sugar Hero | Help Forum Moderator
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    Default Re: upgrade to 4.5.0b hangs in wizard

    Any Apache log or SugarCRM log?
    Ryuhei Uchida
    Help Forum Moderator
    Calendar 2.0
    http://blogs.itmedia.co.jp/ruchida/

  5. #5
    debosset is offline Sugar Community Member
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    Default Re: upgrade to 4.5.0b hangs in wizard

    Quote Originally Posted by ruchida
    Any Apache log or SugarCRM log?

    I've no access to the Apache logs...
    The only log I can see (maybe) I do not look on the right place is the error_log file in the root of my CRM installation.

    I have plenty entries like

    [21-Sep-2006 06:33:01] PHP Fatal error: ini_set() [<a href='ref.outcontrol'>ref.outcontrol</a>]: Cannot use both zlib.output_compression and output_handler together!! in Unknown on line 0

    But nothing with a time stamp when I've tryed to upgrade !!

    Jean

  6. #6
    ruchida's Avatar
    ruchida is offline A Sugar Hero | Help Forum Moderator
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    Default Re: upgrade to 4.5.0b hangs in wizard

    Hope this thread helps.
    Ryuhei Uchida
    Help Forum Moderator
    Calendar 2.0
    http://blogs.itmedia.co.jp/ruchida/

  7. #7
    debosset is offline Sugar Community Member
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    Default Re: upgrade to 4.5.0b hangs in wizard

    Quote Originally Posted by ruchida
    Hope this thread helps.
    Unfortunately I had already corrected that particular point.... the message was still in the log history bu isn't actual !

    I've found other logs :

    upgradewizzard.log

    Tue, 26 Sep 2006 10:07:05 +0200 [UpgradeWizard] - -----------------------------------------------------------------------------
    Tue, 26 Sep 2006 10:07:05 +0200 [UpgradeWizard] - Upgrade started. At start.php
    Tue, 26 Sep 2006 10:07:05 +0200 [UpgradeWizard] - at unlinkTempFiles()
    Tue, 26 Sep 2006 10:07:05 +0200 [UpgradeWizard] - resetting $_SESSION
    Tue, 26 Sep 2006 10:07:08 +0200 [UpgradeWizard] - [At systemCheck.php]
    Tue, 26 Sep 2006 10:07:08 +0200 [UpgradeWizard] - Starting file permission check...
    Tue, 26 Sep 2006 10:07:19 +0200 [UpgradeWizard] - Finished file permission check.
    Tue, 26 Sep 2006 10:07:19 +0200 [UpgradeWizard] - Starting database permissions check...
    Tue, 26 Sep 2006 10:07:19 +0200 [UpgradeWizard] - Checking CREATE TABLE permissions...
    Tue, 26 Sep 2006 10:07:19 +0200 [UpgradeWizard] - Checking INSERT INTO permissions...
    Tue, 26 Sep 2006 10:07:19 +0200 [UpgradeWizard] - Checking UPDATE TABLE permissions...
    Tue, 26 Sep 2006 10:07:19 +0200 [UpgradeWizard] - Checking SELECT permissions...
    Tue, 26 Sep 2006 10:07:19 +0200 [UpgradeWizard] - Checking validity of SELECT results
    Tue, 26 Sep 2006 10:07:19 +0200 [UpgradeWizard] - Checking DELETE FROM permissions...
    Tue, 26 Sep 2006 10:07:19 +0200 [UpgradeWizard] - Checking ALTER TABLE ADD COLUMN permissions...
    Tue, 26 Sep 2006 10:07:19 +0200 [UpgradeWizard] - Checking ALTER TABLE CHANGE COLUMN permissions...
    Tue, 26 Sep 2006 10:07:19 +0200 [UpgradeWizard] - Checking ALTER TABLE DROP COLUMN permissions...
    Tue, 26 Sep 2006 10:07:19 +0200 [UpgradeWizard] - Checking DROP TABLE permissions...
    Tue, 26 Sep 2006 10:07:19 +0200 [UpgradeWizard] - No permissions errors found!
    Tue, 26 Sep 2006 10:07:19 +0200 [UpgradeWizard] - Finished database permissions check.


    The other logs are staying enpyl
    - error_logs
    - sugarcrm.log

    All other function are running without problems...


    - Just a hint again the first scree in the upgrade wizzard dosnt show the actual status (see my previous mails).

    Regards

    Jean

  8. #8
    debosset is offline Sugar Community Member
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    Default Re: upgrade to 4.5.0b hangs in wizard

    nobody has answer for that particular thread ?
    this point is really annoying !

    No upgrades are possible ! And I've just migrate to the 4.5 version with a fresh-install to get rid of a similar problem with previous version...

    And there it's again, I really like using Sugar but I won''t be able to start from scratch with every new releases!!!

    Jean

  9. #9
    rdtaylor is offline Sugar Community Member
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    Default Re: upgrade to 4.5.0b hangs in wizard

    I'm in the same boat mate...

    Currently running 4.0.5, can't upgrade to 4.0.5b or 4.0.5c...

    Getting tired of trying to figure it out...

    cheers
    Rob

  10. #10
    bsprout is offline Sugar Community Member
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    Default Re: upgrade to 4.5.0b hangs in wizard

    I've had the same problem. Blank screen using the installation wizard.

    I get the following error in the apache logs. Key error
    Call to undefined function: clean_special_arguments()

    Ive tried the install from 4.0.1 to 4.5e on APACHE, WINDOWS

    [
    Tue Oct 24 14:17:13 2006] [error] [client 10.0.0.197] PHP Warning: return_module_language(modules//language/en_us.lang.php) [<a href='function.return-module-language'>function.return-module-language</a>]: failed to open stream: No such file or directory in C:\\Program Files\\sugarcrm\\htdocs\\sugarcrm\\include\\utils. php on line 667
    [Tue Oct 24 14:17:13 2006] [error] [client 10.0.0.197] PHP Warning: return_module_language() [<a href='function.include'>function.include</a>]: Failed opening 'modules//language/en_us.lang.php' for inclusion (include_path='.;c:\\php4\\pear') in C:\\Program Files\\sugarcrm\\htdocs\\sugarcrm\\include\\utils. php on line 667
    [Tue Oct 24 14:17:13 2006] [error] [client 10.0.0.197] PHP Warning: return_module_language(modules//language/en_us.lang.php) [<a href='function.return-module-language'>function.return-module-language</a>]: failed to open stream: No such file or directory in C:\\Program Files\\sugarcrm\\htdocs\\sugarcrm\\include\\utils. php on line 700
    [Tue Oct 24 14:17:13 2006] [error] [client 10.0.0.197] PHP Fatal error: return_module_language() [<a href='function.require'>function.require</a>]: Failed opening required 'modules//language/en_us.lang.php' (include_path='.;c:\\php4\\pear') in C:\\Program Files\\sugarcrm\\htdocs\\sugarcrm\\include\\utils. php on line 700
    [Tue Oct 24 14:17:14 2006] [error] [client 10.0.0.197] PHP Warning: Invalid argument supplied for foreach() in C:\\Program Files\\sugarcrm\\htdocs\\sugarcrm\\include\\utils. php on line 1099
    [Tue Oct 24 14:23:18 2006] [error] [client 127.0.0.1] PHP Fatal error: Call to undefined function: clean_special_arguments() in C:\\Program Files\\sugarcrm\\htdocs\\sugarcrm\\index.php on line 69, referer: http://localhost:/sugarcrm/index.php
    [Tue Oct 24 14:23:23 2006] [error] [client 127.0.0.1] PHP Fatal error: Call to undefined function: clean_special_arguments() in C:\\Program Files\\sugarcrm\\htdocs\\sugarcrm\\index.php on line 69, referer: http://localhost:/sugarcrm/index.php
    [Tue Oct 24 14:25:07 2006] [error] [client 127.0.0.1] PHP Fatal error: Call to undefined function: clean_special_arguments() in C:\\Program Files\\sugarcrm\\htdocs\\sugarcrm\\index.php on line 69, referer: http://localhost:/sugarcrm/index.php
    Dale
    ]

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