upgrade to 4.5.0b hangs in wizard

[debosset]

Hi all,

I have a running 4.5.0 fresh-installation...

I wanted to make an upgrade to patch 4.5.0b

I've downloaded the ZIP.

When I get to the Upgrade Wizard. I come on the start page !

When I click [Next] I become a blank (emply) page with following URL http://l3crm.l3it.ch/index.php

Any Ideas ?

Best regards, Jean

OS Linus
Sugar Version 4.5.0 (Build 1124)
Webserver Apache 1.3.37 (Unix)
PHP 5.1.5
MySQL 5.0.24 :

[debosset]

When I get to the Upgrade Wizard. I come on the start page !

:

On the first screen of the upgrade wizard : Start

I miss the "incomplete" mention for all five steps !



Jean

[debosset]

Is no one there ?

I would really appreciate any help on this particular point !

As mentionned in the original messages, the first form in the upgrade wizzard already seams to be incomplete (see image)

When pressing [next] getting a blank page without any comment !

Thanks

Jean

[ruchida]

Any Apache log or SugarCRM log?

[debosset]

Any Apache log or SugarCRM log?

I've no access to the Apache logs...
The only log I can see (maybe) I do not look on the right place is the error_log file in the root of my CRM installation.

I have plenty entries like

[21-Sep-2006 06:33:01] PHP Fatal error: ini_set() [<a href='ref.outcontrol'>ref.outcontrol</a>]: Cannot use both zlib.output_compression and output_handler together!! in Unknown on line 0

But nothing with a time stamp when I've tryed to upgrade !!

Jean

[ruchida]

Hope this thread helps.

[debosset]

Hope this thread helps.

Unfortunately I had already corrected that particular point.... the message was still in the log history bu isn't actual !

I've found other logs :

upgradewizzard.log

Tue, 26 Sep 2006 10:07:05 +0200 [UpgradeWizard] - -----------------------------------------------------------------------------
Tue, 26 Sep 2006 10:07:05 +0200 [UpgradeWizard] - Upgrade started. At start.php
Tue, 26 Sep 2006 10:07:05 +0200 [UpgradeWizard] - at unlinkTempFiles()
Tue, 26 Sep 2006 10:07:05 +0200 [UpgradeWizard] - resetting $_SESSION
Tue, 26 Sep 2006 10:07:08 +0200 [UpgradeWizard] - [At systemCheck.php]
Tue, 26 Sep 2006 10:07:08 +0200 [UpgradeWizard] - Starting file permission check...
Tue, 26 Sep 2006 10:07:19 +0200 [UpgradeWizard] - Finished file permission check.
Tue, 26 Sep 2006 10:07:19 +0200 [UpgradeWizard] - Starting database permissions check...
Tue, 26 Sep 2006 10:07:19 +0200 [UpgradeWizard] - Checking CREATE TABLE permissions...
Tue, 26 Sep 2006 10:07:19 +0200 [UpgradeWizard] - Checking INSERT INTO permissions...
Tue, 26 Sep 2006 10:07:19 +0200 [UpgradeWizard] - Checking UPDATE TABLE permissions...
Tue, 26 Sep 2006 10:07:19 +0200 [UpgradeWizard] - Checking SELECT permissions...
Tue, 26 Sep 2006 10:07:19 +0200 [UpgradeWizard] - Checking validity of SELECT results
Tue, 26 Sep 2006 10:07:19 +0200 [UpgradeWizard] - Checking DELETE FROM permissions...
Tue, 26 Sep 2006 10:07:19 +0200 [UpgradeWizard] - Checking ALTER TABLE ADD COLUMN permissions...
Tue, 26 Sep 2006 10:07:19 +0200 [UpgradeWizard] - Checking ALTER TABLE CHANGE COLUMN permissions...
Tue, 26 Sep 2006 10:07:19 +0200 [UpgradeWizard] - Checking ALTER TABLE DROP COLUMN permissions...
Tue, 26 Sep 2006 10:07:19 +0200 [UpgradeWizard] - Checking DROP TABLE permissions...
Tue, 26 Sep 2006 10:07:19 +0200 [UpgradeWizard] - No permissions errors found!
Tue, 26 Sep 2006 10:07:19 +0200 [UpgradeWizard] - Finished database permissions check.


The other logs are staying enpyl
- error_logs
- sugarcrm.log

All other function are running without problems...


- Just a hint again the first scree in the upgrade wizzard dosnt show the actual status (see my previous mails).

Regards

Jean

[debosset]

nobody has answer for that particular thread ?
this point is really annoying !

No upgrades are possible ! And I've just migrate to the 4.5 version with a fresh-install to get rid of a similar problem with previous version...

And there it's again, I really like using Sugar but I won''t be able to start from scratch with every new releases!!!

Jean

[rdtaylor]

I'm in the same boat mate...

Currently running 4.0.5, can't upgrade to 4.0.5b or 4.0.5c...

Getting tired of trying to figure it out...

cheers
Rob

[bsprout]

I've had the same problem. Blank screen using the installation wizard.

I get the following error in the apache logs. Key error
Call to undefined function: clean_special_arguments()

Ive tried the install from 4.0.1 to 4.5e on APACHE, WINDOWS

[

Tue Oct 24 14:17:13 2006] [error] [client 10.0.0.197] PHP Warning: return_module_language(modules//language/en_us.lang.php) [<a href='function.return-module-language'>function.return-module-language</a>]: failed to open stream: No such file or directory in C:\\Program Files\\sugarcrm\\htdocs\\sugarcrm\\include\\utils. php on line 667
[Tue Oct 24 14:17:13 2006] [error] [client 10.0.0.197] PHP Warning: return_module_language() [<a href='function.include'>function.include</a>]: Failed opening 'modules//language/en_us.lang.php' for inclusion (include_path='.;c:\\php4\\pear') in C:\\Program Files\\sugarcrm\\htdocs\\sugarcrm\\include\\utils. php on line 667
[Tue Oct 24 14:17:13 2006] [error] [client 10.0.0.197] PHP Warning: return_module_language(modules//language/en_us.lang.php) [<a href='function.return-module-language'>function.return-module-language</a>]: failed to open stream: No such file or directory in C:\\Program Files\\sugarcrm\\htdocs\\sugarcrm\\include\\utils. php on line 700
[Tue Oct 24 14:17:13 2006] [error] [client 10.0.0.197] PHP Fatal error: return_module_language() [<a href='function.require'>function.require</a>]: Failed opening required 'modules//language/en_us.lang.php' (include_path='.;c:\\php4\\pear') in C:\\Program Files\\sugarcrm\\htdocs\\sugarcrm\\include\\utils. php on line 700
[Tue Oct 24 14:17:14 2006] [error] [client 10.0.0.197] PHP Warning: Invalid argument supplied for foreach() in C:\\Program Files\\sugarcrm\\htdocs\\sugarcrm\\include\\utils. php on line 1099
[Tue Oct 24 14:23:18 2006] [error] [client 127.0.0.1] PHP Fatal error: Call to undefined function: clean_special_arguments() in C:\\Program Files\\sugarcrm\\htdocs\\sugarcrm\\index.php on line 69, referer: http://localhost:/sugarcrm/index.php
[Tue Oct 24 14:23:23 2006] [error] [client 127.0.0.1] PHP Fatal error: Call to undefined function: clean_special_arguments() in C:\\Program Files\\sugarcrm\\htdocs\\sugarcrm\\index.php on line 69, referer: http://localhost:/sugarcrm/index.php
[Tue Oct 24 14:25:07 2006] [error] [client 127.0.0.1] PHP Fatal error: Call to undefined function: clean_special_arguments() in C:\\Program Files\\sugarcrm\\htdocs\\sugarcrm\\index.php on line 69, referer: http://localhost:/sugarcrm/index.php