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Thread: Upgrade 51c to 52c - sent emails don't link to contacts

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    roblaus's Avatar
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    Default Upgrade 51c to 52c - sent emails don't link to contacts

    We upgraded 51c to 52c today. No hacks, nothing special apart from a few studio fields added.

    When I send an email from the Sugar email client the email doesn't appear under the history panel of the contact anymore. Until the upgrade this was working without problems.

    Comments? Suggestions?
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    Ab sofort auch mit 6.4.2

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    roblaus's Avatar
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    Default Re: Upgrade 51c to 52c - sent emails don't link to contacts

    Bump...

    Additional info: No entry in the Sugar log file (at least not with level FATAL. I am still going through the protocoll that was made with DEBUG level.
    However, another strange thing - I have those in my log file. No further explanation given. Happens when the system checks for new mails.

    Fri Mar 20 05:20:03 2009 [21319][1][FATAL] --->>>> 1
    Fri Mar 20 05:20:03 2009 [21319][1][FATAL] >>>>
    __________________________
    Robert Laussegger
    http://www.iscongroup.net

    Bei Fragen: support@iscon.at
    Die deutschen Sprachdateien für SugarCRM und das deutsche Handbuch gibt es hier: http://goo.gl/kPsAz
    Ab sofort auch mit 6.4.2

  3. #3
    roblaus's Avatar
    roblaus is offline Sugar Community Member
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    Default Re: Upgrade 51c to 52c - sent emails don't link to contacts

    I think I found the problem - if the checkbox "copy to sent emails" in your personal email settings isn't checked the sent email will not be attached to the object that is put into "relate to" on the compose email screen. Cross checked it with a brand new 52c

    Can somebody confirm this behaviour?
    __________________________
    Robert Laussegger
    http://www.iscongroup.net

    Bei Fragen: support@iscon.at
    Die deutschen Sprachdateien für SugarCRM und das deutsche Handbuch gibt es hier: http://goo.gl/kPsAz
    Ab sofort auch mit 6.4.2

  4. #4
    darcy.rippon is offline Sugar Community Member
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    Default Re: Upgrade 51c to 52c - sent emails don't link to contacts

    Sorry - this isn't help, but just another behavior to further your problem above :

    Try to send an email from sugar to a custom module record's email - email goes through just fine, but doesn't store the email under the custom mod record...

    It used to work in 5.1, but now using 5.2 upgrade here as well.

    Then I tried to go into my sent email under Sugar and "relate" it back to the custom module, but the custom module isn't listed in the "relate to". Figured I needed to add a relationship to "Emails" in studio, but that module isn't available under my "relationships" for my custom module.

    Hoping someone can post a resolution for this issue... Scared to upgrade to 5.2c... upgrades always bring on more headaches it seems!

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