Upgrade broke the Index.php

[khalphen]

I upgraded to the most recent version via the Upgrade Wizard, and afterward I found the index to be broken. I am curious as to what could have caused this. As far as the logs show, it is an issue with either the scheduler, or the themes. I think the theme is a little more viable as that would have more to do with how it is being displayed (in this case, not at all).

Here's what I was able to find in the logs as far as errors go.

From sugarcrm.log:
Tue May 11 10:20:02 2010 [8106][1][INFO] Query Execution Time:0.00023508071899414
Tue May 11 10:20:02 2010 [8106][1][FATAL] ----->Scheduler Job FAILED
Tue May 11 10:20:02 2010 [8106][1][DEBUG] Calling DBManager::disconnect()

From error_log (/httpd):
[Tue May 11 09:19:25 2010] [error] [client 10.1.9.89] PHP Fatal error: Failed to open "cache/themes/Sugar/js/style.js in /var/www/sugarcrm/jssource/jsmin.php on line 733

[khalphen]

Really? Not even any IDEAS? I know I may be one of very few with this issue but still.

Nothing in these threads. Nothing on google. And the error logs don't tell me enough to trace it myself.

[Angel]

It is easier for us to help if you are more descriptive about your problem, beyond stating that the index.php is broken.

I can only venture a guess as to what you might mean by that...

It is also helpful to share information about your system, such as the operating system, version of Sugar, PHP, etc...

Based on the errors, the only thing I can even guess at that might be the source of your problem is a permissions issue.

[khalphen]

By broken I mean it is blank. There is no links, text, image, login. Nothing.

We have SugarCE 5.2.0 running on PHP 5.2.11; OS is CentOS 5.4.
Webserver is Apache 2.2.14

I have vigorously checked permissions and tried different things involving permissions over the files it is trying to access. Nothing has changed. I keep reverting and retrying with different steps that I am finding here and there, but nothing seems to be working.

[Angel]

Blank index pages usually indicate there is problem with the PHP configuration, usually too low of a memory_limit setting or an incorrect session.save_path setting.

Post the output of phpinfo() so we can advice further.

Also, only certain iterations of 5.2 are compatible with version 5.2.11 of PHP. Check the system requirements here: http://www.sugarcrm.com/crm/products...tforms/52.html

[datasponge]

PHP Fatal error: Failed to open "cache/themes/Sugar/js/style.js in /var/www/sugarcrm/jssource/jsmin.php on line 733

My impression from this message and your symptoms is that you have a permissions problem so you cannot access files in your cache folder.

There are many threads discussing this, but basically you need to reset permissions to 755 for your cache and custom folders. The sticky bit gets set in the 5.5 timeframe and causes problems.

Search the forums for permissions and you'll find lots of hits with lots of detail how to fix and more discussion of symptoms.

Phil