Upgrade Wizard link returns a blank page

[rmichaut]

I've installed the 4.5.0b version on SuSE (all is working fine) and when I decided to install the 4.5.0d patch, I realized the Upgrade Wizard shows an empty page.
Can anybody help?
Thank you

[bmacmeekin]

I've installed the 4.5.0b version on SuSE (all is working fine) and when I decided to install the 4.5.0d patch, I realized the Upgrade Wizard shows an empty page.
Can anybody help?
Thank you

Glad to see I am not the only one with the "Blank Page " issue during the wizard upgrade process. I am as well running the 4.5.0b and trying to upgrade to fix another bug in Meetings. I am running on Win XP and have trying clearning all of my cashe pages and restarting all the server and still getting the same blank page after its testing and says all is good.. Any luck on an answer back or did you figure it out ?

[effektmedia]

Glad to see I am not the only one with the "Blank Page " issue during the wizard upgrade process. I am as well running the 4.5.0b and trying to upgrade to fix another bug in Meetings. I am running on Win XP and have trying clearning all of my cashe pages and restarting all the server and still getting the same blank page after its testing and says all is good.. Any luck on an answer back or did you figure it out ?

i have the same problem! Just a blank site!

[ExcitedUser]

Yes we have the same problem, but we're on 4.5.0d trying to upgrade to 4.5.0e. When you click the next button in the Upgrade Wizard to go to "sytem checks", it seems to go to URL /index.php ??

Our system versions are:

PHP 5.0.5
MySQL 4.1.21
Apache 1.3.37 (Unix)

We are stumped on how to go forward from here. Please help

[ruchida]

Any hint in upgradeWizard.log?

[bmacmeekin]

Any hint in upgradeWizard.log?

Will here is my UpgradeWizard.log ,after a few trys of the upgrade... I cant see any visable errors .. It say "No Errors"

- -----------------------------------------------------------------------------


Sun, 22 Oct 2006 19:58:07 -0400 [UpgradeWizard] - Upgrade started. At start.php
Sun, 22 Oct 2006 19:58:07 -0400 [UpgradeWizard] - at unlinkTempFiles()
Sun, 22 Oct 2006 19:58:07 -0400 [UpgradeWizard] - removing dir [C:/Program Files/sugarcrm-4.5.0b/htdocs/sugarcrm/cache/upload/upgrades/temp/C.tmp]
Sun, 22 Oct 2006 19:58:07 -0400 [UpgradeWizard] - resetting $_SESSION
Sun, 22 Oct 2006 19:58:19 -0400 [UpgradeWizard] - [At systemCheck.php]
Sun, 22 Oct 2006 19:58:19 -0400 [UpgradeWizard] - Starting file permission check...
Sun, 22 Oct 2006 19:58:32 -0400 [UpgradeWizard] - Finished file permission check.
Sun, 22 Oct 2006 19:58:32 -0400 [UpgradeWizard] - Starting database permissions check...
Sun, 22 Oct 2006 19:58:32 -0400 [UpgradeWizard] - Checking CREATE TABLE permissions...
Sun, 22 Oct 2006 19:58:32 -0400 [UpgradeWizard] - Checking INSERT INTO permissions...
Sun, 22 Oct 2006 19:58:32 -0400 [UpgradeWizard] - Checking UPDATE TABLE permissions...
Sun, 22 Oct 2006 19:58:32 -0400 [UpgradeWizard] - Checking SELECT permissions...
Sun, 22 Oct 2006 19:58:32 -0400 [UpgradeWizard] - Checking validity of SELECT results
Sun, 22 Oct 2006 19:58:32 -0400 [UpgradeWizard] - Checking DELETE FROM permissions...
Sun, 22 Oct 2006 19:58:32 -0400 [UpgradeWizard] - Checking ALTER TABLE ADD COLUMN permissions...
Sun, 22 Oct 2006 19:58:32 -0400 [UpgradeWizard] - Checking ALTER TABLE CHANGE COLUMN permissions...
Sun, 22 Oct 2006 19:58:32 -0400 [UpgradeWizard] - Checking ALTER TABLE DROP COLUMN permissions...
Sun, 22 Oct 2006 19:58:32 -0400 [UpgradeWizard] - Checking DROP TABLE permissions...
Sun, 22 Oct 2006 19:58:32 -0400 [UpgradeWizard] - No permissions errors found!
Sun, 22 Oct 2006 19:58:32 -0400 [UpgradeWizard] - Finished database permissions check.
Sun, 22 Oct 2006 20:57:36 -0400 [UpgradeWizard] - -----------------------------------------------------------------------------
Sun, 22 Oct 2006 20:57:36 -0400 [UpgradeWizard] - Upgrade started. At start.php
Sun, 22 Oct 2006 20:57:36 -0400 [UpgradeWizard] - at unlinkTempFiles()
Sun, 22 Oct 2006 20:57:36 -0400 [UpgradeWizard] - removing dir [C:/Program Files/sugarcrm-4.5.0b/htdocs/sugarcrm/cache/upload/upgrades/temp/C.tmp]
Sun, 22 Oct 2006 20:57:36 -0400 [UpgradeWizard] - resetting $_SESSION
Sun, 22 Oct 2006 20:57:40 -0400 [UpgradeWizard] - [At systemCheck.php]
Sun, 22 Oct 2006 20:57:40 -0400 [UpgradeWizard] - Starting file permission check...
Sun, 22 Oct 2006 20:57:53 -0400 [UpgradeWizard] - Finished file permission check.
Sun, 22 Oct 2006 20:57:53 -0400 [UpgradeWizard] - Starting database permissions check...
Sun, 22 Oct 2006 20:57:53 -0400 [UpgradeWizard] - Checking CREATE TABLE permissions...
Sun, 22 Oct 2006 20:57:53 -0400 [UpgradeWizard] - Checking INSERT INTO permissions...
Sun, 22 Oct 2006 20:57:53 -0400 [UpgradeWizard] - Checking UPDATE TABLE permissions...
Sun, 22 Oct 2006 20:57:53 -0400 [UpgradeWizard] - Checking SELECT permissions...
Sun, 22 Oct 2006 20:57:53 -0400 [UpgradeWizard] - Checking validity of SELECT results
Sun, 22 Oct 2006 20:57:53 -0400 [UpgradeWizard] - Checking DELETE FROM permissions...
Sun, 22 Oct 2006 20:57:53 -0400 [UpgradeWizard] - Checking ALTER TABLE ADD COLUMN permissions...
Sun, 22 Oct 2006 20:57:53 -0400 [UpgradeWizard] - Checking ALTER TABLE CHANGE COLUMN permissions...
Sun, 22 Oct 2006 20:57:53 -0400 [UpgradeWizard] - Checking ALTER TABLE DROP COLUMN permissions...
Sun, 22 Oct 2006 20:57:53 -0400 [UpgradeWizard] - Checking DROP TABLE permissions...
Sun, 22 Oct 2006 20:57:53 -0400 [UpgradeWizard] - No permissions errors found!
Sun, 22 Oct 2006 20:57:53 -0400 [UpgradeWizard] - Finished database permissions check.
Sun, 22 Oct 2006 20:58:00 -0400 [UpgradeWizard] - At upload.php
Sun, 22 Oct 2006 20:58:00 -0400 [UpgradeWizard] - finding new files for upgrade
Sun, 22 Oct 2006 21:08:00 -0400 [UpgradeWizard] - -----------------------------------------------------------------------------
Sun, 22 Oct 2006 21:08:00 -0400 [UpgradeWizard] - Upgrade started. At start.php
Sun, 22 Oct 2006 21:08:00 -0400 [UpgradeWizard] - at unlinkTempFiles()
Sun, 22 Oct 2006 21:08:00 -0400 [UpgradeWizard] - unlinking [C:/Program Files/sugarcrm-4.5.0b/htdocs/sugarcrm/cache/upload/upgrades/temp/4.tmp/manifest.php]
Sun, 22 Oct 2006 21:08:00 -0400 [UpgradeWizard] - removing dir [C:/Program Files/sugarcrm-4.5.0b/htdocs/sugarcrm/cache/upload/upgrades/temp/C.tmp]
Sun, 22 Oct 2006 21:08:00 -0400 [UpgradeWizard] - removing dir [C:/Program Files/sugarcrm-4.5.0b/htdocs/sugarcrm/cache/upload/upgrades/temp/4.tmp]
Sun, 22 Oct 2006 21:08:00 -0400 [UpgradeWizard] - resetting $_SESSION
Sun, 22 Oct 2006 21:08:05 -0400 [UpgradeWizard] - [At systemCheck.php]
Sun, 22 Oct 2006 21:08:05 -0400 [UpgradeWizard] - Starting file permission check...
Sun, 22 Oct 2006 21:08:18 -0400 [UpgradeWizard] - Finished file permission check.
Sun, 22 Oct 2006 21:08:18 -0400 [UpgradeWizard] - Starting database permissions check...
Sun, 22 Oct 2006 21:08:18 -0400 [UpgradeWizard] - Checking CREATE TABLE permissions...
Sun, 22 Oct 2006 21:08:18 -0400 [UpgradeWizard] - Checking INSERT INTO permissions...
Sun, 22 Oct 2006 21:08:18 -0400 [UpgradeWizard] - Checking UPDATE TABLE permissions...
Sun, 22 Oct 2006 21:08:18 -0400 [UpgradeWizard] - Checking SELECT permissions...
Sun, 22 Oct 2006 21:08:18 -0400 [UpgradeWizard] - Checking validity of SELECT results
Sun, 22 Oct 2006 21:08:18 -0400 [UpgradeWizard] - Checking DELETE FROM permissions...
Sun, 22 Oct 2006 21:08:18 -0400 [UpgradeWizard] - Checking ALTER TABLE ADD COLUMN permissions...
Sun, 22 Oct 2006 21:08:19 -0400 [UpgradeWizard] - Checking ALTER TABLE CHANGE COLUMN permissions...
Sun, 22 Oct 2006 21:08:19 -0400 [UpgradeWizard] - Checking ALTER TABLE DROP COLUMN permissions...
Sun, 22 Oct 2006 21:08:19 -0400 [UpgradeWizard] - Checking DROP TABLE permissions...
Sun, 22 Oct 2006 21:08:19 -0400 [UpgradeWizard] - No permissions errors found!
Sun, 22 Oct 2006 21:08:19 -0400 [UpgradeWizard] - Finished database permissions check.
Sun, 22 Oct 2006 21:08:27 -0400 [UpgradeWizard] - At upload.php
Sun, 22 Oct 2006 21:08:27 -0400 [UpgradeWizard] - finding new files for upgrade
Sun, 22 Oct 2006 21:19:24 -0400 [UpgradeWizard] - -----------------------------------------------------------------------------
Sun, 22 Oct 2006 21:19:24 -0400 [UpgradeWizard] - Upgrade started. At start.php
Sun, 22 Oct 2006 21:19:24 -0400 [UpgradeWizard] - at unlinkTempFiles()
Sun, 22 Oct 2006 21:19:24 -0400 [UpgradeWizard] - removing dir [C:/Program Files/sugarcrm-4.5.0b/htdocs/sugarcrm/cache/upload/upgrades/temp/C.tmp]
Sun, 22 Oct 2006 21:19:24 -0400 [UpgradeWizard] - resetting $_SESSION
Sun, 22 Oct 2006 21:19:28 -0400 [UpgradeWizard] - [At systemCheck.php]
Sun, 22 Oct 2006 21:19:28 -0400 [UpgradeWizard] - Starting file permission check...
Sun, 22 Oct 2006 21:19:41 -0400 [UpgradeWizard] - Finished file permission check.
Sun, 22 Oct 2006 21:19:41 -0400 [UpgradeWizard] - Starting database permissions check...
Sun, 22 Oct 2006 21:19:41 -0400 [UpgradeWizard] - Checking CREATE TABLE permissions...
Sun, 22 Oct 2006 21:19:41 -0400 [UpgradeWizard] - Checking INSERT INTO permissions...
Sun, 22 Oct 2006 21:19:41 -0400 [UpgradeWizard] - Checking UPDATE TABLE permissions...
Sun, 22 Oct 2006 21:19:41 -0400 [UpgradeWizard] - Checking SELECT permissions...
Sun, 22 Oct 2006 21:19:41 -0400 [UpgradeWizard] - Checking validity of SELECT results
Sun, 22 Oct 2006 21:19:41 -0400 [UpgradeWizard] - Checking DELETE FROM permissions...
Sun, 22 Oct 2006 21:19:41 -0400 [UpgradeWizard] - Checking ALTER TABLE ADD COLUMN permissions...
Sun, 22 Oct 2006 21:19:41 -0400 [UpgradeWizard] - Checking ALTER TABLE CHANGE COLUMN permissions...
Sun, 22 Oct 2006 21:19:41 -0400 [UpgradeWizard] - Checking ALTER TABLE DROP COLUMN permissions...
Sun, 22 Oct 2006 21:19:41 -0400 [UpgradeWizard] - Checking DROP TABLE permissions...
Sun, 22 Oct 2006 21:19:41 -0400 [UpgradeWizard] - No permissions errors found!
Sun, 22 Oct 2006 21:19:41 -0400 [UpgradeWizard] - Finished database permissions check.
Sun, 22 Oct 2006 21:20:05 -0400 [UpgradeWizard] - At upload.php
Sun, 22 Oct 2006 21:20:05 -0400 [UpgradeWizard] - finding new files for upgrade

[rafael.menezes]

I was with the same problem but my error on the upgradeWizard.log was different.
I had on my sugar folder and sub folders many files and folders without writable permission. I veryfied that these files and folders were with root owner and I changed to wwwrun(apache user). Working perfectly!!!

Rafael Menezes.

[rmichaut]

This is my upgradewizard.log:

Sat, 28 Oct 2006 18:04:30 -0300 [UpgradeWizard] - Upgrade started. At start.php
Sat, 28 Oct 2006 18:04:30 -0300 [UpgradeWizard] - at unlinkTempFiles()
Sat, 28 Oct 2006 18:04:30 -0300 [UpgradeWizard] - resetting $_SESSION
Sat, 28 Oct 2006 18:04:36 -0300 [UpgradeWizard] - -----------------------------------------------------------------------------

I can load forums and extra languages modules, but I still can't get the upgrade wizard page to upload patches.
I'm stopped here.

[Couchman]

I had the same problem with the blank upgrade page and the only way I found to resolve it was to perform a clean install of the Bitrock 4.5.0c package

I think (please tell me if I'm wrong, I'm still pretty new to all this) that the php files in the upgrade folder in the Sugar installation folder rely on Apache to open correctly so I would hazard a guess that the problem lies with the Apache service

Tracey

[kpit]

A good possability is php is hitting the memory limit set in php.ini. when php hits that limit it just stops working.