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Thread: URGENT Error when trying to send user new password

  1. #1
    roymorock's Avatar
    roymorock is offline Member
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    Default URGENT Error when trying to send user new password

    Hello,

    When I try to send a user their new password since I can not see it when they are added. I have included the error in a jpg file. If someone could please help that would be awesome. I have checked all my settings and I am not sure what to do.

    Thank you,
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  2. #2
    andopes's Avatar
    andopes is offline A Sugar Hero | Help Forum Moderator
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    Default Re: URGENT Error when trying to send user new password

    it seems SugarCRM can not reach the smtp server.
    It may be due either wrong credentials or firewall.

    Cheers
    André Lopes
    DevToolKit / Project of the Month - June 2009
    Lampada Global Services- Open Source Solutions
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    Lampada Global delivers offshore software development and support services to customers around the world.
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