"View Icons"

[gordo]

Hey there - sorry if there's another thread on this. I have searched for it, but I don't know what to call these things. We just updated from 4.50 (latest) to 4.5.1(e) and I notice that our little upside-down-triangle-quick-view icons are missing in the listviews. Those used to come in pretty handy as they would give a quick summary of the description of a record, without having to open it up.

Have these been disabled for performance reasons? Is there a way to toggle them on or off, and in our case turn them back on? Or have they been eliminated for 4.5.1?

Thanks - please let me know...

Gord

[susiewilliams]

Hi Gord,

I just checked out 4.5.1e from the Demo link and I see those little triangles, so they haven't gone away for 4.5.1e.

In general, if you want to see what features the newest release has (be it Open Source, Professional or Enterprise), you can always log into a demo from this page.

[gordo]

Hi Gord,

I just checked out 4.5.1e from the Demo link and I see those little triangles, so they haven't gone away for 4.5.1e.

In general, if you want to see what features the newest release has (be it Open Source, Professional or Enterprise), you can always log into a demo from this page.

Hi Susie,

Thanks for the reply. I can definitely confirm that they're not there in my instance. Is there perhaps a .php file with a toggle switch in it somewhere to turn that option on and off?

Thanks in advance...

[susiewilliams]

Hi there,

I haven't found a toggle for this in Admin. Can you check to see if the triangles are displayed for you in the On Demand demo located here? That will tell us if it's in your Sugar setup or something in your display. I see the triangles just fine in the On Demand demo.

[gordo]

Hi there,

I haven't found a toggle for this in Admin. Can you check to see if the triangles are displayed for you in the On Demand demo located here? That will tell us if it's in your Sugar setup or something in your display. I see the triangles just fine in the On Demand demo.

That's strange. I actually don't see them on the On Demand Demo either.

I'm using Firefox 2.0.0.5 on Windows 2000 Pro.

**Update** - I tested with IE 6.028xxxxx on both my site and the On Demand demo and they do not appear either.

I have tested this both at my office and at home, as well as a laptop running Win XP Home. No luck. Just an empty space between the X to close and the subject.

[julian]

Hello gordo,

Please 'View Source' on one of the ListView pages and search for this string:

SUGAR.util.getAdditionalDetails

If you can find something in the source, the whole line would look something like:

<span id='adspan_bb923683-2d20-cd79-5262-46a4c4c2aff1' onmouseout="return SUGAR.util.clearAdditionalDetailsCall()" onmouseover="return SUGAR.util.getAdditionalDetails('Contacts', 'bb923683-2d20-cd79-5262-46a4c4c2aff1', 'adspan_bb923683-2d20-cd79-5262-46a4c4c2aff1')" onmouseout="return nd(1000);"><img style='padding: 0px 5px 0px 2px' border='0' src='themes/Sugar/images/MoreDetail.png' width='8' height='7'></span>

If you don't find this, it means the code is not being added to the ListView. If you do find this, it means you're not seeing the icon because (possibly) the image does not exist on your system. Check the theme you're using to make sure MoreDetail.png is present. The path to check will be something like ./themes/YOUR THEME NAME/images/MoreDetail.png.

Thanks,

[gordo]

Hello gordo,

Please 'View Source' on one of the ListView pages and search for this string:

SUGAR.util.getAdditionalDetails

If you can find something in the source, the whole line would look something like:

<span id='adspan_bb923683-2d20-cd79-5262-46a4c4c2aff1' onmouseout="return SUGAR.util.clearAdditionalDetailsCall()" onmouseover="return SUGAR.util.getAdditionalDetails('Contacts', 'bb923683-2d20-cd79-5262-46a4c4c2aff1', 'adspan_bb923683-2d20-cd79-5262-46a4c4c2aff1')" onmouseout="return nd(1000);"><img style='padding: 0px 5px 0px 2px' border='0' src='themes/Sugar/images/MoreDetail.png' width='8' height='7'></span>

If you don't find this, it means the code is not being added to the ListView. If you do find this, it means you're not seeing the icon because (possibly) the image does not exist on your system. Check the theme you're using to make sure MoreDetail.png is present. The path to check will be something like ./themes/YOUR THEME NAME/images/MoreDetail.png.

Thanks,

Hi Julian - thanks for the suggestion. I tried this and had these results:

1) My search revealed no sugar.util.getadditionaldetails on my version of the software, either on the Home page or the listviews that I tried. However,
2) The Home page on the Sugar on Demand demo does not have it either, but I did an Opportunities List View on the demo site and did find the string (and the missing upside down triangles).

That begs a couple of questions I guess. A) Why would my install differ from the On Demand version...and, since 4.5.0.x had the "additional details" item on the home page, have they been removed from the home page for 4.5.1.x?

Thanks again for your help...

Gord