VOIP softphone integration

[stewart05]

http://www.sugarcrm.com/forums/showthread.php?t=44054
Ok so I posted this thread in the general discussion room and didn't get much help, so I thought I would try here.

Do any of you guys know how to edit any of the skype interface information?? Is there a php file for that somewhere I missed??

I really think that if someone could tell the phone numbers to be links ALL the time (not just when formated with the country code) and then also have a system setting somewhere that you can customize the html link that is generated for the phone number, then Sugar will be able to interface to ANY softphone that has the ability to dial via a hyperlink.

Anyone have any thoughts on this?? I think it has a lot of potential.

[Angel]

Take a look at the file function.sugar_phone.php in <sugar_root>/include/Smarty/plugins/

[stewart05]

GREAT!! I found this file and was able to edit the href so it matches what my softphone needs. However, my softphone, unlike skype, does NOT need the country code and the "+1" is screwing with the dialing. So, now when I click a phone number link, my softphone does come up and it even picks up an outgoing line, but it won't finish dialing, I think becuase the "+1". I see in that smarty plug it references skype paramas and "sykpe_formatted". Is there a way to edit this stuff so I can make all phone numbers links without having the "+'countrycode'" in front of the number??

[Angel]

Yeah, I believe the other function it references is in Utils.php. You could go in there and modify the regexp that generates the number so it conforms to your needs.

[stewart05]

Ok, so I found the utils.php and found the skype info, but thats about as far as my brain will get me.

I am NOT good with PHP or any language for that matter.

Here is the code for Skype:

 function skype_formatted($number){
    //kbrill - BUG #15375
    if($_REQUEST['action']=="Popup") {
        return false;
    } else {
        return substr($number, 0, 1) == '+' || substr($number, 0, 2) == '00' || substr($number, 0, 2) == '011';
    }
//    return substr($number, 0, 1) == '+' || substr($number, 0, 2) == '00' || substr($number, 0, 2) == '011';
}
 
function format_skype($number) {
    return preg_replace('/[^\+0-9]/','',$number); 
  

Now, I just want every phone number in Sugar to be a hyperlink without the +countrycode formating. Can someone tell me what I need to change in the above code to make that happen??

Thanks!!!!

[stewart05]

Ok so I figured out that this section of code is what I need to "fix".

 return substr($number, 0, 1) == '+' 
  

If I replace the + with lets say the number 3 then any phone number in Sugar that starts with a 3 becomes a link. So now I need to figure out to say when 0,1 == "anynumber" it will turn the phone number into a link.

I have tried [0-9] and 0123456789 and . but I just can't figure out if a wildcard will work, or what I need to put in place of the + so that any number will retrun a true I guess is what I'm trying to do.

Anyone have any thoughts??

Thanks,

[rus]

Hi steward,
probably for the function skype_formatted, you just change the :
return substr($number, 0, 1) == '+' || substr($number, 0, 2) == '00' || substr($number, 0, 2) == '011';
to :
return isset($number); //just check if the variable filled or not.

btw, why the phone number link from the grid page (account/contact module) is different from the phone number link from the detail view page ? in the grid page I still get the phone number as it is, but in the detail view page I only get the number only. how do I change this ?

[webmerlion]

Voip softphone intefration can be done using VOIP SIP SDK TOOLKIT HOME for more details click on my signature

[Dallas Voip]

Hi! The information would be a great help. I am using a VOIP systems which configurations come with it and it's really fun to have the system around because it helps a lot in communicating with our partners worldwide. It's cool because it works in almost all kinds of messenger the skype, ym and msn.

[justpeachy]

http://www.sugarcrm.com/forums/showthread.php?t=44054
Ok so I posted this thread in the general discussion room and didn't get much help, so I thought I would try here.

Do any of you guys know how to edit any of the skype interface information?? Is there a php file for that somewhere I missed??

I really think that if someone could tell the phone numbers to be links ALL the time (not just when formated with the country code) and then also have a system setting somewhere that you can customize the html link that is generated for the phone number, then Sugar will be able to interface to ANY softphone that has the ability to dial via a hyperlink.

Anyone have any thoughts on this?? I think it has a lot of potential.

Yes I agree, if someone could tell the phone numbers to be links ALL the time and have a system setting to customize html link for the phone number then the skype integration would be MUCH better.

If anyone has figured this out I'd love to know