Web Frontend Helpdesk Troubleticket

[goober]

I'm looking for a way to have customers send message from website and have messages get managed by Sugar CRM.

Currently I don't believe you can do this by default. I was reading that it might be possible by using something called SOAP with Sugar CRM. Also I heard there is a mambo plugin. However, I don't think I want to use mambo just to do this.

I'm currently looking for something like OTRS to plugin to SugarCRM. I'm wondering if any of you have found a solution to this. SugarCRM seems like a great offline program but many of us have customers that use email and the web, I would like to see more online integration with customers.

So have any of you found an online solution to helpdesk issue?

[intrepid007]

I agree, if there are any solutions please post or inform. I am looking for a similar solution.

[sanver]

Group Inbox functionality can be configured to classify incoming email as Lead / Case / Bug etc. by users / admin. This is a very useful collaborative tool though not as powerful as any standalone Ticket syatem like OTRS.

Sanjay Verma
http://www.sugarcrm.sanver.com
Mumbai, India

+919892481284