Web Lead Form - Mail Notification

[roberto.aloi]

Since the generated web lead forms in SugarCRM have the assigned_user_id same as the creator_user_id, the system doesn't send any mail notification. How to force SugarCRM to send a mail notification every time a lead is submitted?

[AlexAv]

It should send the notify.
Did you turned 'on' this functionality?

Amin->System Settings:
Notifications on?

[John Slimak]

Where do you "turn on this function"? We would like 3 parties of management to receive email notification of a new web lead.

[cafevino]

I've turned notifications on in my user settings and in the admin email settings but an still not getting them from web lead forms in v6.0 CE. They work if you log in and manually change a user though. How can I fix this?

[cafevino]

Any ideas? I'm using v5.5 upgraded to 6.0. There is no notifications setting in admin-system settings. I think they moved it under admin-email settings, where I have it turned on. Also in my admin-user settings I turned on notifications, and I checked that my email is entered in as an employee. My SMTP info checks out, tests fine, I have my email in the From field. So what gives? I just refuse to believe that Sugar would overlook something this important. Surely they beta test.

[kuske]

This is a bug in Sugar 5.5 and 6.0. Bug No 38613

They changed the webtolead function in 5.5, so that new leads are not reassigned during the creation. The bug is still open.

[cafevino]

OK, thanks for the reply. I guess I'll have to wait for them to fix it.

[roxtec]

@kuske
did Sugar said anything in which version they want to fix this. Started last week with the web to lead form and now it is not working. How funny is that. Working now 5 years with Sugar and when you start something new it is not working

[cafevino]

Just thought I'd share with you all a solution I came up with for my problem of not getting notifications. Instead of relying on Sugar to fix the bug that's been around since 5.5 was first released, I decided to look at the forms themselves that are collecting the data on my websites. I'm using Joomla with ChronoForms. I built my form out in ChronoForms and set up an email notification on the form itself before the lead info even reaches Sugar. Now we are getting notifications from the forms with a subject line supplied by the form, so we know where it came from.

When it comes to open source software, I'm finding it necessary to always plan for the worst and be prepared to "flow around" like water little butterfly.

[kuske]

I got the info that the bus will be fixed in 6.0.1

For those who do not want to wait a work around:

Change module/Campaigns/WebToLeadCapture.php

 if (isset($_POST['campaign_id']) && !empty($_POST['campaign_id'])) {
     //adding the client ip address
     $_POST['client_id_address'] = query_client_ip();
  $campaign_id=$_POST['campaign_id'];
  $campaign = new Campaign();
  $camp_query  = "select name,id from campaigns where id='$campaign_id'";
  $camp_query .= " and deleted=0";
        $camp_result=$campaign->db->query($camp_query);
        $camp_data=$campaign->db->fetchByAssoc($camp_result);
  
//KUSKE
/*****
  if (isset($_REQUEST['assigned_user_id']) && !empty($_REQUEST['assigned_user_id'])) {
         $current_user = new User();
         $current_user->retrieve($_REQUEST['assigned_user_id']);
  } 
*****/
         $current_user = new User();
         $current_user->retrieve('1');
//KUSKE 
  

With this workaraound the lead is generated by admin (id=1) and assigned to the web2lead form user.
In my 5.5.4 test environment it worked.