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Thread: Web-To-Lead Form Problems

  1. #1
    art G is offline Sugar Community Member
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    Default Web-To-Lead Form Problems

    I am trying to setup a web to lead form and after I create the fields and get to the last page when it asks me to Save Web-To-Lead form I get an error "You don't have permission to access /index.php on this server."

    I tried going to the root of www/ and changing permissions of index.php file from 644 to anything else but when I do that the SugarCRM would not load. So I have to change it back to 644 and it works fine.

    Anyone came across this issue before?

    Thx

  2. #2
    kuske's Avatar
    kuske is offline Sugar Community Member
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    Default Re: Web-To-Lead Form Problems

    SugarCRM stores the WebToLead Form in directory
    /cache/generated_forms/

    Please check the rights and permissions of this directory.
    0644 may work but sometime you need 0755 or 0775
    Harald Kuske
    Pre-Sales Engineer Central Europe

    SUGARCRM Deutschland GmbH
    Erika-Mann-Str. 53, 80636 Munich, Germany
    Email: hkuske@sugarcrm.com
    Home: http://www.sugarcrm.com


  3. #3
    art G is offline Sugar Community Member
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    Default Re: Web-To-Lead Form Problems

    Quote Originally Posted by kuske View Post
    SugarCRM stores the WebToLead Form in directory
    /cache/generated_forms/

    Please check the rights and permissions of this directory.
    0644 may work but sometime you need 0755 or 0775
    I went into that directory and it was set for 755 i changed it to 777 and still getting same error message.

  4. #4
    kuske's Avatar
    kuske is offline Sugar Community Member
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    Default Re: Web-To-Lead Form Problems

    and the /cache directory itself?

    are the owner:group set to apache-owner:apache-group ?
    Harald Kuske
    Pre-Sales Engineer Central Europe

    SUGARCRM Deutschland GmbH
    Erika-Mann-Str. 53, 80636 Munich, Germany
    Email: hkuske@sugarcrm.com
    Home: http://www.sugarcrm.com


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