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Thread: Weird or what

  1. #1
    Meyer is offline Sugar Community Member
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    Default Weird or what

    Hi there

    I had sugarcrm running on a windows 2003 server using xampp 1.7.1.
    Everything works fine. outlook integrator as well.

    We have recently aquired a new server also loaded with windows 2003 r2. all updates done etc.

    xampp 1.7.2,

    but when i now tru to make a connection to sugar with outlook integrator i get object not set as reference to object?

    Any help please.

  2. #2
    eggsurplus's Avatar
    eggsurplus is offline Sugar Community Member
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    Default Re: Weird or what

    First thing I'd recommend checking is the extensions enabled in your php.ini in both the new and old installs to see if there are any differences. Then every other setting in the php.ini. It is most likely caused by a different php setting. Also, what is the version of PHP for the old and new installs?

  3. #3
    Meyer is offline Sugar Community Member
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    Default Re: Weird or what

    So this is a php thing and not a windows server issue?

    Regards

  4. #4
    eggsurplus's Avatar
    eggsurplus is offline Sugar Community Member
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    Default Re: Weird or what

    Most likely, yes. Depends on what you find. From similar experiences in the past it was always the PHP configuration that was the issue for me.

  5. #5
    Angel's Avatar
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    Default Re: Weird or what

    I second Jason's observation.

    I only need one hand to count up all the times I've come across an issue that was rooted in the operating system.

    Ironically, one of those instances did involve .NET, as is your scenario with the Outlook plugin. My situation was that I couldn't login via any .NET code, but PHP and other languages worked. It was also on Windows 2008.

    Are you able to connect to the Sugar API via other tools that aren't .NET based? Also, what version of Sugar are we talking about?
    Regards,

    Angel Magaņa
    Co-Author: Implementing SugarCRM 5.x (Packt Publishing -- Sept. 2010)
    Blog: http://cheleguanaco.blogspot.com.
    Twitter: @cheleguanaco.

    ________
    | Projects: |_____________________________________
    |
    | CandyWrapper (.NET Wrapper for SugarCRM SOAP API). Source now available on GitHub!
    | GoldMine to SugarCRM Express Conversion. Latest: 1.0.1.7 (Nov. 3, 2009)
    | CRM SkyDialer (Skype Integration). Latest: 1.0.2 (Feb. 17, 2010)
    | Round Robin Leads Assignment
    | Phone Number Formatter
    | CaseTwit (Twitter Integration)
    ______________________________________________

  6. #6
    Meyer is offline Sugar Community Member
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    Default Re: Weird or what

    My sugar works 100% This is still 4.5.1 though.
    just the outlook integrator that wont work.

    Thinking it could be dot net issue?

    Regards

  7. #7
    Angel's Avatar
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    Default Re: Weird or what

    OK, given it is an old version, the scenario I encountered is highly unlikely to be applicable.
    Regards,

    Angel Magaņa
    Co-Author: Implementing SugarCRM 5.x (Packt Publishing -- Sept. 2010)
    Blog: http://cheleguanaco.blogspot.com.
    Twitter: @cheleguanaco.

    ________
    | Projects: |_____________________________________
    |
    | CandyWrapper (.NET Wrapper for SugarCRM SOAP API). Source now available on GitHub!
    | GoldMine to SugarCRM Express Conversion. Latest: 1.0.1.7 (Nov. 3, 2009)
    | CRM SkyDialer (Skype Integration). Latest: 1.0.2 (Feb. 17, 2010)
    | Round Robin Leads Assignment
    | Phone Number Formatter
    | CaseTwit (Twitter Integration)
    ______________________________________________

  8. #8
    Meyer is offline Sugar Community Member
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    Default Re: Weird or what

    Hi everybody - this was solved.

    Xampp 1.7.1 was installed. I unsinstalled that and loaded 1.6.7. Works 100%

    Thaks for all the replies and help

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