What happens when an email bounces in sugar?

[robertbmirth]

So, I'm having problems with my sugar bounced campaign emails (the importer cuts off the 'attached', forwarded email that contains some of the information sugar needs to process the email), and I'm in the process of trying to fix it. The kicker is that I'm on SugarOnDemand so I know I can't fix the actual source, but I was hoping I could fix the symptoms. The problem is that I don't know exactly what happens when an email bounces because its never happened successfully for me. I would guess it sets the invalid email flag to true and it adds an 'Email Bounced, Invalid Address' entry in the contact/lead/prospect's associated campaign log. Can anyone confirm this for me?

[roblaus]

The cloud at its best I'd say. Why would I use an OSS product in the cloud if I can't change the source? And why would a company that produces mainly OSS put a "the cloud is open" next to its logo?

However - yes, this is what is supposed to happen. But I can give you the exact changes once I have made my bounces work (Google does NOT send back the original message...)

[robertbmirth]

Well, it was a company decision and it makes sense from the majority of standpoints, but as a developer my hands do get tied a bit. And... given logic hook framework and a few other entry points I'm entitled to, I can generally mold the majority of the functionality to my needs, so I'm not complaining too much.

And my google account does send back the original message (just sent from a google account to a google account) but like the relay server I'm using for sugar, it sends it back as an attachment which sugar seems to ignore.