I am using the community edition 6.0 and I am trying to find the correct rights configuration for my team. Here is what I want to do.

We have clients calling in all the time. Different sales reps may get those calls. I want them to be able to search SugarCRM (leads) and see who the client is assigned to. I have given them "All" rights to "view" leads but I can't get any search results unless I also give the "All" rights to "List".

This is a problem. They are not IT savy and get confused when their list view is filled with leads from other reps. I've showed them how to put on a filter but they always mess them up.

What I'd like is to have them search for a lead and show them the matching lead if there is one without having "All" enabled in "List."

Help?????